28 Call Center Customer Service Agent Jobs in Philadelphia, PA
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Divine Taxa is Hiring a Call Center Customer Service Agent Near Philadelphia, PA
Location: Philadelphia, PA
Department: Customer Service
Reports To: Call Center Manager
Employment Type: Full-time
Job Overview: As a Call Center Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support through phone calls, emails, and live chats. Your role is crucial in ensuring customer satisfaction, resolving inquiries, and maintaining the company’s reputation for high-quality service.
Key Responsibilities
- Answer incoming calls, emails, and live chat messages from customers promptly and courteously.
- Provide accurate information about products, services, and policies.
- Document all customer interactions and maintain detailed records in the customer service database.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Assist customers with order placement, billing inquiries, and technical support.
- Meet or exceed performance metrics related to customer satisfaction, call handling time, and resolution rates.
- Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
- Adhere to company policies, procedures, and ethical standards.
- High school diploma or equivalent; some college coursework preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and various software applications (e.g., CRM systems, Microsoft Office Suite).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills and a positive attitude.
Job Summary
Full Time
$39k-50k (estimate)
06/23/2024
06/26/2024
The job skills required for Call Center Customer Service Agent include Customer Service, Call Center, Problem Solving, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.
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