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Call Center Customer Service Assistant
$39k-50k (estimate)
Full Time
2 Weeks Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Divine Taxa is Hiring a Call Center Customer Service Assistant Near Miami, FL
Job Title: Call Center Customer Service Assistant
Location: Miami, FL
Department: Customer Service
Position Type: Full-Time
Job SummaryWe are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a patient and friendly demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Location: Miami, FL
Department: Customer Service
Position Type: Full-Time
Job SummaryWe are seeking a dedicated and enthusiastic Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a patient and friendly demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Answering Inbound Calls: Efficiently handle incoming calls from customers, providing accurate information and assistance.
- Customer Inquiry Resolution: Address customer inquiries and resolve complaints promptly and professionally.
- Data Entry: Accurately enter and update customer information in the database.
- Product Knowledge: Maintain a thorough understanding of the company’s products, services, and promotions to provide accurate information to customers.
- Escalation Handling: Escalate complex issues to the appropriate department or supervisor when necessary.
- Feedback Collection: Gather customer feedback and report recurring issues to the management for continuous improvement.
- Team Collaboration: Work collaboratively with team members and other departments to achieve common goals.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Proficiency in using computer systems and CRM software.
- Ability to multitask and manage time effectively.
- High level of patience and empathy.
Job Summary
JOB TYPE
Full Time
SALARY
$39k-50k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
06/29/2024
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