131 Front Desk Agent Jobs in Philadelphia, PA
Divine Taxa is Hiring a Front Desk Agent Near Philadelphia, PA
Location: Philadelphia, PA
Company: Divine Taxa
Reports To: Front Office Manager
Job OverviewWe are seeking a personable and professional Front Desk Agent to join our team. The ideal candidate will be responsible for managing the reception area, providing excellent customer service to our guests, and ensuring their stay is comfortable and enjoyable. This role requires strong organizational skills, a proactive approach to problem-solving, and the ability to handle a variety of tasks simultaneously in a fast-paced environment.
Key Responsibilities
- Guest Services:
- Greet and welcome guests promptly with a warm and friendly demeanor.
- Check-in and check-out guests efficiently, ensuring a smooth and pleasant experience.
- Answer and manage phone calls, emails, and other communications promptly and courteously.
- Address guest inquiries, requests, and complaints, providing accurate information and resolving issues effectively.
- Reservations and Bookings:
- Manage reservations, cancellations, and modifications using the hotel's reservation system.
- Verify guest information, payment details, and special requests accurately.
- Promote hotel services, facilities, and up-sell rooms and amenities when appropriate.
- Administration and Reporting:
- Maintain accurate records of guest transactions, ensuring all documentation is complete and up-to-date.
- Prepare and distribute guest invoices and receipts.
- Balance cash drawers and perform end-of-shift financial reporting.
- Collaborate with other departments to ensure guest satisfaction and operational efficiency.
- Facility Management:
- Monitor the lobby area, ensuring it is clean, organized, and presentable at all times.
- Coordinate with housekeeping and maintenance staff to address any guestroom or facility issues.
- Assist in emergency situations, following established safety protocols and procedures.
- Team Collaboration:
- Communicate effectively with team members and other departments to ensure smooth operations and exceptional guest service.
- Participate in training programs and team meetings to enhance skills and knowledge.
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite and general computer literacy.
- Attention to detail and a high level of accuracy.
Job Summary
Full Time
$30k-39k (estimate)
06/21/2024
07/12/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Front Office, Housekeeping, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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