Key Responsibilities:

• Comprehend, analyze, and convey business requirements to align with store systems, order management and CX Product owners and development teams.
• Collaborate with key business stakeholders to offer recommendations and suggestions for optimizing the business processes and applications in Store Ops, Omnichannel and CX space
• Gather, define, analyze, and validate business requirements and business rules, scope, functional, non-functional requirements, source to target mappings and user acceptance criteria to ensure the fulfillment of business needs.
• Define user personas, journey maps, business process maps and identify process improvement opportunities
• Work with the Product Owners to formulate and prioritize user stories for a given initiative and participate in all related ceremonies.
• Monitor project progress by tracking key milestones, phases, and elements within a given sprint and recommend iteration deliveries.
• Analyze and understand the upstream and downstream implications of proposed changes to accurately assess impacts on surrounding systems.
• Actively participate in defining test strategies and scenarios to support test execution with the QA team and business stakeholders.

Qualifications:

• 10 years of prior experience with Store Operations, POS, Payments, and retail store systems.
• 10 years of experience enabling omnichannel experience for Retailers and working with leading order management solutions
• Experience with end-to-end implementation of POS, self-checkout, store inventory, labor management and preferably shrink management
• Experience with some of the leading store solutions such as Oracle, Aptos, GK POS, Microsoft Dynamics etc.
• Experience with some of the leading OMS solutions such as IBM, Manhattan etc.
• Ability to work independently and take initiative without close supervision or guidance.
• Demonstrated creative and innovative 'out of the box' thinking.
• Proven ability to establish relationships and build strong credibility with business teams, executive stakeholders, and external partners.
• Forward-thinking and resourceful to ensure all initiatives are delivered in a cost-effective and timely manner.
• Exceptional communication skills, with a focus on delivering information concisely to multiple levels of stakeholders.
• Thrives in a challenging and continuously evolving IT environment.
• Some travel will be required

Work Authorization

· Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

The annual salary for this position is between $110,000 - $155,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Job Summary

We are seeking a highly experienced Consulting Manager with 12 to 15 years of experience to join our team. The ideal candidate will have a strong background in consulting and domain expertise in Merchandising. This role involves leading projects providing strategic insights and driving impactful results for our clients. The Consulting Manager will play a crucial role in enhancing our service offerings and ensuring client satisfaction.

Responsibilities

• Lead consulting projects from inception to completion ensuring timely delivery and quality outcomes.
• Oversee the development and implementation of strategic plans tailored to client needs.
• Provide expert advice on merchandising strategies to optimize client operations.
• Conduct in-depth analysis of client business processes to identify areas for improvement.
• Develop and present comprehensive reports and recommendations to clients.
• Collaborate with cross-functional teams to ensure seamless project execution.
• Drive continuous improvement initiatives to enhance service delivery and client satisfaction.
• Mentor and guide junior consultants to foster their professional growth.
• Utilize domain expertise in merchandising to deliver innovative solutions.
• Ensure all project deliverables meet or exceed client expectations.
• Manage client relationships and act as a trusted advisor.
• Monitor industry trends and incorporate best practices into consulting engagements.
• Facilitate workshops and training sessions for clients to build their capabilities.

Qualifications

• Possess a minimum of 12 years of experience in consulting with a focus on merchandising.
• Demonstrate strong analytical and problem-solving skills.
• Exhibit excellent communication and presentation abilities.
• Show proficiency in project management and strategic planning.
• Have a proven track record of delivering successful consulting projects.
• Display the ability to work collaboratively with diverse teams.

Certifications Required

PMP Six Sigma or equivalent certification in project management or process improvement.