Posting Details

Job Details

Description

Dixon Quick Coupling is seeking an enthusiastic Customer Service professional to join our team in Dallas, North Carolina!

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.

Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed.

Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical.

Uses a customer relationship application or database to record activities and research product information.

Responsibilities :

• Respond to customer inquiries via email, phone and internal systems
• Manage key accounts, coordinate orders and product shipments
• Support regional and territory sales managers
• Data entry and reporting
• Organize and assist with training events
• Provide additional support with projects

Qualifications :

• Minimum 3-5 years previous customer service or inside sales (call center, retail, services, B2B) experience preferred
• High School Diploma or equivalent required
• Preferred industry experience in Hose & Fittings, Fluid Power or Industrial Distribution
• Strong organization skills and ability to multi-task
• Excellent written and oral communication skills
• Strong computer skills (proficient in all Microsoft Office applications and Google Suite)
• Strong mechanical aptitude
• Team Player
• Detail Oriented
• Enthusiastic about serving customers
• Self-starter

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law.

To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements.

The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.

g., in response to a lawful subpoena; mandatory tax reporting; etc.)

The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law.

This policy extends to all employees and applicants and to all aspects of the employment relationship.

Qualifications

Skills

Preferred

Communication

Intermediate

Customer / Client Focus

Intermediate

MicroSoft Office

Intermediate

Mechanical Aptitude

Some Knowledge

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause :

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization :

Education

Experience

Required

3-5 years : Customer Service

Customer Service

Preferred

Industrial sales Technical Sales Inside Sales

Licenses & Certifications

Last updated : 2024-06-19