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Job Details
Description
Dixon Quick Coupling is seeking an enthusiastic Customer Service professional to join our team in Dallas, North Carolina!
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed.
Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical.
Uses a customer relationship application or database to record activities and research product information.
Responsibilities :
Qualifications :
The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law.
To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements.
The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.
g., in response to a lawful subpoena; mandatory tax reporting; etc.)
The Dixon Group is an equal opportunity employer. It is the Company's policy and practice to recruit, hire, train, and promote individuals, as well as to administer all personnel actions, compensation, and benefits, without regard to race, religion, color, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, ancestry or national origin, age, disability, family medical history or genetic information, veteran status, military service, or any other factors protected by applicable law.
This policy extends to all employees and applicants and to all aspects of the employment relationship.
Qualifications
Skills
Preferred
Communication
Intermediate
Customer / Client Focus
Intermediate
MicroSoft Office
Intermediate
Mechanical Aptitude
Some Knowledge
Behaviors
Preferred
Dedicated
Devoted to a task or purpose with loyalty or integrity
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Team Player
Works well as a member of a group
Loyal
Shows firm and constant support to a cause :
Motivations
Preferred
Goal Completion
Inspired to perform well by the completion of tasks
Self-Starter
Inspired to perform without outside help
Growth Opportunities
Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization :
Education
Experience
Required
3-5 years : Customer Service
Customer Service
Preferred
Industrial sales Technical Sales Inside Sales
Licenses & Certifications
Last updated : 2024-06-22
Full Time
$53k-74k (estimate)
06/24/2024
09/18/2024
dixon-group.com
MOUNTAIN BRK, AL
25 - 50
2001
Private
RICHARD P COOK
$5M - $10M
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