17 IT Support Technician Jobs in Baltimore, MD
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DK Consulting is Hiring an IT Support Technician Near Baltimore, MD
DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project.
Position: IT Support Technician
Client: Baltimore County Public Schools
Contract Duration: 5 Years
Work Location: 100% onsite across various Baltimore County Public School locations
Interview Mode: In person
Responsibilities:
- Communicates with all levels of customers
- Installs and configures applications and other supported software packages
- Performs basic troubleshooting and triage of computers via remote computer access and phone
- Resolves routine issues and problems related to hardware and software
- Creates tickets for all problems called into the Technology Helpdesk
- Quickly escalates issues and problems that are not resolvable as necessary
- Assists clients with resolving device related issues via telephone support
- Helps determine technical needs of supported systems
- Participates as team member on projects
- Records activities in the service desk software system
- Updates/Creates internal supported system documentation
- Communicate technical issues, risks, and approaches to clients
- Performs other duties as assigned
Required Skills:
- Associate degree in a related technology area
- Minimum of three (3) years’ experience installing, upgrading, troubleshooting, and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder Desired Skills
- Possess certifications such as CompTIA, A certification, HP Certification, other hardware vendor specific certifications
Hours and Location:
- Work location will be at multiple schools within Baltimore County
- Work hours will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
- Workdays are Monday through Friday
- Travel is a part of this position’s duties
Job Summary
Full Time
$47k-57k (estimate)
02/01/2024
06/22/2024
dkimmel.com
<25
The job skills required for IT Support Technician include Troubleshooting, Technical Support, IT Support, Operating System, Installation, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Computer support specialists maintain computer networks and provide technical help to computer users.
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Provided complete technical support and guidance to users for all software and hardware.
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Provided computer help desk support via telephone communications with end-users.
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Technical support technicians often work for companies to maintain network systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
02/09/2022: Portsmouth, NH
Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
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