16 Desktop Support Technician Jobs in Bethesda, MD
DLH Corp is Hiring a Desktop Support Technician Near Bethesda, MD
Responsibilities
- Provide hardware and software support to a diversified staff and end-user population.
- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals.
- Provide enhanced VIP desktop and user support service.
- Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
- Provide software support for users of NIH-provided applications.
- Use an IT ticket system to receive and track the trouble tickets, assign them to a technical specialist for action, and ensure that tickets are resolved, and closed out with the customer and in the system.
- Bachelor’s degree along with at least one (1) year of relevant work experience in IT customer support or an Associate degree or H.S. diploma with at least three (3) years of relevant work experience.
- Experience supporting both the Mac and Windows OS.
- Strong customer service and communication skills are key as this role involves heavy face-to-face customer support.
- Experience supporting various operating systems – expertise should include Windows 7/10; and some MAC OS (ideally 10.8 and above) - 3 years of technical support experience in Microsoft suite.
- Experience using ticketing system (preferably Service Now).
- Strong customer service and end-user equipment support skills; preferably with some experience support VIPs (MUST) .
- Ability to obtain and maintain a Public Trust clearance.
- Want to hear our technicians describe their role, then click on the link to watch the video: https://youtu.be/UbVaUQPJ2aI
EEOWomen, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
DLH will provide a reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$56k-69k (estimate)
03/31/2024
07/25/2024
dlhcorp.com
MAPLE LAKE, MN
1,000 - 3,000
1969
$200M - $500M
Skilled Nursing Services & Residential Care
Related Companies
About DLH Corp
DLH is a provider of health technology-enabled business process outsourcing and program management solutions, supporting large-scale federal health and human services initiatives. DLH provides professional healthcare and public services to government agencies including the U.S. Departments of Defense, Health and Human Services, and Veteran Affairs. Publicly traded with more than 1,900 employees working in 30 states, DLH is recognized by GovWin IQ as a top service provider in the Health Services Spending category. Currently, DLH offers services and products within three key areas of the health ...services space: Defense and Veterans Health Solutions, Human Services and Solutions, and Public Health and Life Sciences. DLH's mission is to become the most trusted provider of technology-enabled healthcare and public health services, medical logistics, and readiness enhancement services to those securing the freedom of our nation, veterans, and underserved communities. Given the aggressiveness of our company goals, it will take a collective effort to achieve these objectives. Therefore, we are committed to working together as a team to accelerate business growth, improve profitability, and better support our workforce, customers, and shareholders. In all, we are excited about the future of DLH and look forward to taking advantage of our high-performance company.
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The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Installation, Technical Support, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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