Administrative Assistant I

The Administrative Assistant I works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.

DUTIES & RESPONSIBILITIES

• Checking patients in at the front desk.
• Answer and direct phone calls.
• Organize and schedule appointments.
• Plan meetings and take detailed minutes.
• Write and distribute emails, correspondence memos, letters, faxes, and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Provide administrative support to the site management and the clinical staff.
• Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner
• Manage office supplies
• Sanitizing
• Assist in Opening and Closing the clinic as needed
• Clincard payments (office visits, eDiaries, safety calls)
• Scheduling transportation for patients to and from site
• Preparing the patient lobby
• Managing patient scheduling
• Any other duties/ tasks assigned by the manager

KNOWLEDGE & EXPERIENCE

Education:

• High School Diploma or equivalent required

Experience:

• Previous experience working in a medical office

Credentials:

• N/A

Knowledge and Skills:

• Proficiency with computer skills required.
• Able to handle multiple tasks at a time with attention to detail.
• Must be reliable and have strong communication skills
• Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time

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