Job Summary

Medical assistants perform routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. Medical assistants are instrumental in helping patients feel at ease in the physician’s office and often explain the physician's instructions. Medical assistants are cross-trained to perform administrative and clinical duties. Responsible for patient care under the direction of a physician or licensed health care provider.

Responsibilities and Standards

• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs;

• Initiates and completes all relevant documentation within organizational time frames;

• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity;

• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.

• Follow instructions and complete job duties as assigned by providers and management staff.

• When taking vitals, ensure medication history is accurate, removing all medications patient is not currently taking;

• Responsible for performing genetic testing, as well as, educating patient, submitting test, following-up on results so provider has them for next patient visit;

• Will welcome and ensure clients are shown to examination rooms and prepare them for the physician in a timely and welcoming manner;

• Employee will perform a variety of medical assessments including blood pressure, height & weight;

• Will provide appropriate and timely documentation;

• Take medical histories;

• Will assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned;

• Initiates and completes all relevant documentation within organizational time frames;

• Maintain, copy and file patient records and other information as needed.

• Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction;

• Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours;

• Review Athena messages and respective inbox and messages. Respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within same time frame.

• Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed. Appropriate documentation, as well as confirmation phone call to client, is expected within 24 hours;

• Prepare medication refill requests within 24 hours of receiving them;

• Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.;

• Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company. Document all interactions with patient and pharmacy;

• Update medications and respective information on patient's charts;

• Provide guidance and education to patients on the details of what has been prescribed and when / where to get the medication;

• Provide information for afterhours call line and information to call if patient has a question. Document this interaction in patient chart.

Education/Training Level:

• High School Diploma or Equivalent

• One-year experience in healthcare, medical staff services preferred.

Licenses and Certifications:

• Medical Assisting certification preferred.

Communication Skills:

• Proficient oral and written communications.

• Excellent attention to detail, problem-solving and customer service

• Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings

• Medical terminology knowledge essential

Technology Skills:

• Effectively uses Electronic Health Records

• Knowledge of CPT & ICD-10 Coding procedures.

• Knowledge of medication procedures.