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We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Customer Service Manager to join our Houston team supporting the George Bush Intercontinental airport.
Key Responsibilities: The Customer Service Manager at dnata catering acts as a vital liaison between the company and its airline customers, ensuring seamless communication and exceptional service delivery. In this role, you will play a crucial part in managing relationships, addressing concerns, and exceeding customer expectations to foster strong partnerships.
dnata is one of the worlds largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
You Will:ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
External Relationships
Communication and Process
NONESSENTIAL FUNCTIONS:
This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package.
Posted until: July 25, 2024
You Have:EDUCATION: Minimum of an Associates Degree required, prefer a Bachelors Degree with six plus years of progressive customer service experience
QUALIFICATIONS:
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.
dnatas Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering: | Does what they say they will. And they balance the needs of our customers' needs with our business's needs. |
Drive | Always gets the job done. And still put the needs of our business first. |
Open to opportunity: | Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture. |
Business thinking: | Understand our business. Uses this understanding in their day-to-day work and plans for the future. |
Collaborate: | Look for solutions that work for themselves, their team, and the whole organization. |
Engaging others: | Acts in a way that gets others on board and when things dont go to plan, they deal with conflict in the right way. |
Provide direction: | Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project. |
Developing talent: | Self-aware. Always learning. Always developing. And always helping others to develop, too. |
Demonstrated Values to be Successful in the Position:
Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, were proud that our workforce is as diverse as the customers we serve. And were committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Full Time
$101k-130k (estimate)
06/26/2024
07/14/2024
hertzdnata.com
15,000 - 50,000
1987
JANIS BALKENS
$3B - $5B
Transportation
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.