dnata is hiring a Resource Planning Analyst at our HDQ Office

Salary $55,000-$60,000

We are Reconnecting a Better World through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded Ground Handler of the Year for seven consecutive years and are committed to our Vision of being the worlds most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If youre looking for a highly rewarding career in aviation services, youre looking for dnata!

dnata is one of the worlds largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

At dnata we deliver the promises our customers make. We succeed when we have the right people and resources in the right place at the right time to do the job safely.

To achieve this, were looking for a specialist in Resource Planning based in our Orlando headquarters. The successful candidate will support the delivery of standardisation and implementation of resource management frameworks, standards and systems within the US business ground handling arm, working with our operational and financial planning leadership.

You should be an experienced Resource Planner in aviation or a similar resource-intensive business, with a track record of bringing Resource Management to life. You should be up to date with current trends and technologies in this space.

Key accountabilities

• Responsible to develop, analyse and maintain medium- and short-term plan (staff and equipment) & rosters for the assigned business area in line with business plans, strategy & Service Level Agreement (SLA)
• Apply statistical and optimisation methods to develop and interpret scenarios that supports management with decision making and strategic policy formulation to serve customer airlines in an innovative & cost effective manner
• Facilitate all the activities relating to the manpower and equipment budgets in the various departments of the business
• Conceptualise, develop and empower line managers on resource deployment rules keeping in view business plans, strategy & specific service level agreements with customer airlines. Transform/model these rules in the resource management system. Influence and interact with process owners and department heads for effective implementation of redesigned rules and processes
• Formulate and apply mathematical modelling & statistical analysis and other optimizing methods to develop and interpret What-if scenarios. Recommend the impact on resources and Key Performance Indicators (KPI) in line with business operating strategy to the business units. Challenge where required to optimise the resource plans for increased efficiencies
• Outline optimised master rosters for all operative volume related resources of business based on agreed roster rules & Load factors due seasonal schedule change. Present the optimised roster solution along with full roster Management Information System (MIS) (like roster coverage, under coverage, roster efficiency) to senior management, keeping in view the maximum utilisation of existing resources and ensuring necessary service levels are met within defined roster rules. Highlight areas of variation on resource requirement
• Evaluate resource requirement/business cases prepared by department for additional /replacement resources keeping in view the yearly budget Plan, KPIs and other parameters. Recommend the optimum resource requirement in order to obtain Presidential approvals for the business
• Train and develop line management personnel on tools and techniques used by resource planning team, with specific reference to planning and allocation of resource to optimize efficiency and productivity
• Evaluate feedback from Real Time Control (RTC)/statistics reports on engagement rule variations and utilise information to review and recommend revised engagement standards. This will help in an optimised plan-deliver-review cycle
• Prepare and maintain all regular/ad hoc reports pertaining to KPI, short- and long-term manpower status/requirements, engagement rules and master rosters on a weekly, monthly or annual basis in order for senior management to make informed resource and manpower related decisions
• Plan, lead, organise, and facilitate project teams to improve engagement standards for all business units across the business in conjunction with other functions in Business Support
• Other duties as assigned

• 2-3 years in a planning role within the aviation industry or similar resource-intensive business. Preferred experience in ground handling.
• Bachelors Degree in a related business field
• Experience in the fields related to Resource management and scheduling, including BPR, Method Study, Work Measurement, operations Research. If the experience is in the airline or airport services industry, and/or as Industrial Engineer responsible for Work-Study, Industrial Engineer/Business Process Re-Engineering, experience may be relaxed by two years
• IE qualification including development of all relevant techniques. System user training required on INFORM suite
• Strong analytical ability and diagnostic and problem solving skills
• Effective communication (written and verbal) and negotiation skills
• Creativity and lateral thinking
• Systematic documentation of project reports/systems and processes
• Well versed with the knowledge of standard PC packages namely:
• • Database (MS-Access)
  • Spreadsheet (MS-Excel)
  • Word Processing (MS-Word)
  • Computer Graphics (MS-PowerPoint)
  • Project Management (MS-Projects), etc