Plumbing Customer Service Representative | Do It Right Plumbers, Inc. | Orange, CA

***This role requires you to be physically present at our location in Orange, CA***

WE INVEST IN YOU - At Do It Right Plumbers, we hire winning attitudes and train for success! Our team provides homeowners with 5-star residential plumbing services, and top of the line plumbing products, all delivered through a proven, customer-focused service system. With over 1,500 5-star reviews, The Do It Right team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team, celebrating our wins, and giving back to the community.

Our Call Center isn't your run-of-the-mill workplace - here, we have music playing all day, we thrive on fun and camaraderie, and we love our fantastic team!

Pay and Benefits:

Hourly Base Pay: $18 - $23 Bonus

Bi-Weekly Bonus: $160 - $300 Average

AVAILABLE SHIFTS:

• • Monday - Friday: 7 am - 3:30 pm

• Monday - Friday: 10 am - 5:30pm

WHAT WE OFFER:

• Health, Dental, Vision Benefits 
• Life Insurance and 401k (with 4% match)
• 6 Paid Holidays
• PTO and Sick Time
• Employee Appreciation activities and events
• Extra Incentive programs and bonuses
• Stocked break room with fancy coffee, regular coffee, tea, hot chocolate, refrigerator and microwave

The Opportunity:

Are you looking to join a motivated team that is passionate about helping others? Start your career path with Do It Right Plumbers where you’ll be empowered to directly impact the company’s success from day one and every day thereafter. Internal growth is not just an opportunity but a necessary part of our culture as a growing company! We provide ongoing, paid training to set everyone up for success and encourage growth and development! Taking pride in delivering 5 star customer service will always be recognized and rewarded. This definitely is not your average call center and that’s just the way we like it!

Our goal as a department is to work hard, play hard, and “book the call” to win every day!

RESPONSIBILITIES:

• Provide 5-star customer service every day. After all, without helping people we do not exist
• Accurately enter client information and convert incoming calls into booked opportunities
• Take pride in the quality of work you create
• Communicate with our clients via electronic formats, live chat, portals, and email
• Manage client satisfaction, with happy calls, cards and responding to reviews
• Be a part of a team where you are empowered to share ideas to improve processes and the customer experience
• Take ownership of each client’s satisfaction from start to finish
• Have a great attitude and be willing to learn and grow every day

REQUIREMENTS:

• Minimum 45 words per minute typing abilities
• Tech Savvy - you are proficient with using a computer with multiple monitors 
• Strong verbal and written communication skills
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate
• Home Services trade exposure a huge plus

**ServiceTitan CRM experience a MUST**

Physical Requirements:

• Prolonged periods sitting at a desk, talking on the phone and working on a computer.
• Must be able to lift up to 15 pounds at times.

*Equal Opportunity Employer