Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Operating a reliable global service requires good observability and automation. The Observability & Tooling team is responsible for the infrastructure that processes telemetry data in realtime and provides tooling that engineers depend on to measure, visualize, investigate, and optimize how customers experience the service.

We are looking for a passionate senior software engineer with experience in designing, implementing, and operating web front end services and excel at collaborating with partners. A successful candidate will have a strong engineering background and proficiency in Javascript, React, NodeJS & exposure to data visualization & charting libraries. You enjoy fast-paced entrepreneurial environments where you can solve difficult problems using current technologies and tools. You collaborate well with other team members when brainstorming, designing, and implementing new solutions. You will help the team succeed by thinking about ways to improve processes, suggest ways to make the team more effective, and mentor and model engineering best practices. 

This position is an individual contributor role reporting to the Director, Software Engineering.

Responsibility

• Deliver product features and technology improvements as part of a passionate agile development team working on a high impact roadmap
• Innovate, design and build web front ends critical to docusign operations
• Write high quality code in JavaScript, Typescript, and React
• Stay current with the latest observability best practices and share your findings with the team
• Write and maintain unit and functional tests for every feature
• Raise issues proactively that may impact delivery commitments
• Fix production issues and maintain the code as needed
• Address system issues as they relate to performance, scalability and reliability
• Provide direction and supervision across multiple teams to influence architectural decisions and technology selection
• Work cooperatively with partners to create features that satisfy user needs with simplicity, consistency and robustness
• Identify, propose, and implement process improvements to continuously increase the team's productivity and efficiency
• Maintain and evolve the software architecture for current and future needs
• Stay current with the latest development best practices and share your findings with the team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• B.S. in Computer Science or similar field of study
• 8 years of overall software product development or experience with Cloud, SaaS, Enterprise software engineering
• 3 year of experience developing JavaScript web applications
• Professional experience with client-side frameworks (such as React, Redux, Angular or similar modern JS frameworks)
• 2 years of experience building large scale enterprise applications
• Hands-on, professional experience with consuming and building RESTful web-services

Preferred 

• Experience developing in React and Typescript
• Experience with server-side technologies like Node.js
• Experience implementing accessible web applications for a global audience
• Experience with implementing web apps using micro-front end architecture
• Experience working with remote teams
• Agile and Test-driven development methodologies
• Excellent verbal and written communication skills
• Strong attention to detail
• Natural aptitude for both teaching and learning from others in a collaborative team environment

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800 - $245,150base salary

Washington and New York (including NYC metro area): $145,800 - $214,350 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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