RMA & Hardware Support Clerk (Onsite in Lakeland, FL )

DocuSketch is one of the leading software solution providers in the insurance and restoration industry. DocuSketch’s ground-breaking digital technology greatly facilitates restoration companies, adjusters and insurance companies to document, sketch, estimate and streamline insurance claims.

DocuSketch is one of the fastest growing technology companies in the rapidly expanding restoration industry.

RMA & Hardware Support Clerk (Onsite in Lakeland, FL )

DocuSktch is looking for an energetic individual to join our Lakeland, FL team asa RMA & Hardware Support Clerk. This is a 6 month contract role that could possibly become permanat.

As the RMA & Hardware Support Clerk, you will be a vital team member that ensures our customers receive high-quality, properly functioning items.

This role is essential for scaling our product in the restoration industry and establishing a brick-and-mortar presence in the US.

Your organizational skills, effective communication, and ability to work independently are crucial to be successful in this role.

The following responsibilities are required, along with other tasks as needed :

Responsibilities :

• Process hardware RMAs and manage their shipment.
• Address internal and external communications related to hardware warranties, provide tracking information, and handle order or shipping inquiries.
• Communicate with shipping carriers to resolve shipping issues such as held packages, address discrepancies, and international duties and taxes.
• Communicate (both written and oral) with shipping / logistics carries and address issues promptly.
• Maintain records of hardware serial numbers and sales details.
• Handle equipment replacement requests, ensuring compliance with the company's warranty policy.
• Assist with support tickets as assigned by the Support Team.
• Track shipped orders.
• Assist with the setup and testing of hardware before shipping to ensure proper functionality and quality.
• Perform other office tasks as needed.

Schedule : Must be able to work Monday, Tuesday, Wednesday & Friday from 12 pm to 5 pm, and Thursday from 9 am to 5 pm (27.

5 hrs per week). Additional hours may be required as needed. This position is based in our Lakeland, FL office. This is not a remote position.

Last updated : 2024-07-16