5 Service Coordinator - Doggett Heavy Machinery- Pharr, TX Jobs in Pharr, TX
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Service Coordinator - Doggett Heavy Machinery- Pharr, TX
$43k-56k (estimate)
Full Time
3 Days Ago
Doggett Equipment Services Group is Hiring a Service Coordinator - Doggett Heavy Machinery- Pharr, TX Near Pharr, TX
Service Coordinator ClassificationNon-Exempt
Job SummaryCoordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.
Essential Functions
Travel RequirementsMust be able to travel regularly with overnight stays
The Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
#tech
Job SummaryCoordinate all functions related to service support and the development of all technicians. Support the overall objectives of the service department as a group.
Essential Functions
- Receive completed work orders from technicians with job completion form
- Process work orders ensuring accuracy when the repairs are complete
- Ensure all work orders are closed within five days of last activity
- Enter all work order notes
- Adjust travel time as needed according to job/customer requirements
- Adjust labor repair time to marketing service time
- Dispatch and schedule technicians – when required
- Set up work orders when CSA’s are not available or rental department request a repair – when required
- Communicate with technicians on jobs as needed for accurate job closings
- Look up warranty coverage for each machine and place in work order for technician to reference
- Work with outside vendors as needed and ensure invoices are provided for PO process
- Keep current on new systems, technology, and advancements in the industry
- Keep current on DOT regulations and requirements for service trucks as well as environmental compliance
- High school graduate preferred
- Technical knowledge and experience preferred
- Ability to communicate effectively verbally and in writing
- Intermediate user of Excel, Word and Outlook
- Advanced knowledge of PowerPoint or equivalent
- Must have a solid background in proper diagnostic procedures
- Must be self motivated and a self starter
- Ability to work well with internal and external customers
- Must be able to accomplish all requirements with minimal supervision
Travel RequirementsMust be able to travel regularly with overnight stays
The Service Coordinator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
Doggett is an Equal Employment Opportunity Employer
#tech
Job Summary
JOB TYPE
Full Time
SALARY
$43k-56k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
07/19/2024
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