Position

Assistant Operations Manager for Dogtopia

Reports To

General Manager

About Us

Dogtopia is the leading dog daycare provider in North America with more than 200 locations operating in 35 states in the USA and Canada. The Dogtopia brand has wellness at our core and our commitment to our customers and their dogs is spreading across the nation.

We are Legendary Dogs, the largest franchisee of Dogtopia. Our home office team is in Atlanta, GA. We currently operate 5 locations in Portland, OR, 3 in San Diego, CA, and 1 in Huntsville, AL. We are rapidly expanding into 9 other states! We will operate 75 Dogtopias in the next several years. We are proud of the high-quality daycare services we provide and are excited about the growth and potential of Legendary Dogs and Dogtopia.

Essential Duties and Responsibilities

Legendary Dogs is searching for a key role within our company –an Assistant Manager. The role of the Assistant Manager will include training and oversight of all back of house functions, facility management, supply inventory, ensuring a safe and clean environment, along with providing exceptional customer service. The Assistant Manager will ensure the correct processes and practices are followed throughout the daycare to uphold the safety and cleanliness for the dogs and team members in our care. A successful person in this role can expect to grow and develop right alongside our team and organization.

● Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day

● Leads daily back of house operations consisting of daycare, boarding, and spa services

● Ensure maximum operational safety, efficiency, and cleanliness throughout the entire facility

● Continuously motivate, train, and develop operations employees with a major focus on excellent customer service, exemplary cleaning and safety standards, strong dog control and care

● Oversee weekly work schedules for back of house operations employees

● Conducts monthly one-on-one coaching sessions with all back of house team members making sure all staff are living up to our Dogtopia-isms

● Oversees Pack Leaders (shift leads) to ensure smooth and efficient daily operations throughout the entire facility

● Communicate, track, and assist the General Manager with significant pet parent, employee, and canine behavioral and canine health issues and/or concerns

● Actively assist in interviewing, hiring, onboarding, and training operations team members

● Prepare and conduct daily shift huddles and monthly meetings with operations team members

Key Requirements

● Must love dogs!

● Self-driven with a strong sense of urgency

● Highly organized and detail oriented

● Proven operations experience

● Experience with leading a team

● Willingness to handle conflict and have tough conversations with employees and pet parents

● Maintain open and honest communication with the General Manager, Regional Manager, and VP of Operations

● Flexible work schedule to include evenings, weekends, and holidays

● Ability to lift and carry 20 pounds

● Ability to spend up to 100% of work time standing

Job Type: Full-time

Salary: $38,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Application Question(s):

• Tell us what interests you most about working at Dogtopia, aside from the dogs!

Experience:

• Leadership: 1 year (Preferred)
• Animal care: 1 year (Required)

Work Location: In person

Interested in working with dogs? We are always looking for energetic dog lovers to join our growing team! Now is the perfect time to join Dogtopia, North America’s fastest-growing pet franchise.
Our company is Legendary Dogs and we are the largest franchisee within the Dogtopia network. We currently operate locations in Oregon but will soon be expanding to 9 other states across the country!
As Dogtopians, we're a unique breed! We put the needs of our doggie guests and their pet parents first. We approach every day with enthusiasm because we work in the best industry in the world. After all, where else do you get to play with dogs every day?