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Dollar General
Westville, IN | Full Time
$40k-52k (estimate)
1 Month Ago
Customer service rep
Dollar General Westville, IN
$40k-52k (estimate)
Full Time | Retail 1 Month Ago
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Dollar General is Hiring a Customer service rep Near Westville, IN

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities.

We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings.

Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time.

Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.

Learn more about Dollar General at www.dollargeneral.com / about-us.html.

Job Details

DUTIES and RESPONSIBILITIES

  • Plan and assign outbound, vendor backhaul, and OVD loads
  • Plan and assign rolltainer sweeps and dunnage consolidations
  • Reporting Function :
  • Report on time load pick up
  • Report on time store delivery
  • Report BOL pick up
  • Report on tractor utilization
  • Report on vendor backhaul pickup and delivery
  • Answer and process driver load messages through satellite communications and plan swaps
  • Resolve load issues involving bust outs, over weights, and / or paperwork issues
  • Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
  • Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.

Qualifications

KNOWLEDGE and SKILLS

  • Proficient communication (written and verbal), listening, and interpersonal problem solving skills
  • High attention to detail, strong planning, and organization skills
  • Understands driver logs and hours of service
  • Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
  • Ability to function in a high-stress environment
  • Must know MS Office software

EXPERIENCE and / or EDUCATION :

  • Distribution experience preferred.
  • Quality check or audit experience preferred.
  • Warehouse management system applications experience preferred.

WORKING CONDITIONS

  • Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
  • One to two years customer service experience preferred
  • One to two years onsite driver dispatch experience preferred
  • One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)
  • Last updated : 2024-06-12

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$40k-52k (estimate)

POST DATE

05/18/2024

EXPIRATION DATE

06/20/2024

WEBSITE

dollargeneral.com

HEADQUARTERS

MARION, IA

SIZE

>50,000

FOUNDED

1939

TYPE

Public

CEO

PAULA NELSON

REVENUE

$10B - $50B

INDUSTRY

Retail

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About Dollar General

Dollar General is an online marketplace for apparels, household, cleaning, health, beauty and baby products.

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The job skills required for Customer service rep include Customer Service, Problem Solving, Scheduling, Written Communication, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

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The best CSRs are genuinely excited to help customers.

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Customer service reps may use a variety of tools as part of their role.

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At banks, customer service reps may need to have some former experience handling money and making change.

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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

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Don’t worry about acquiring expensive gear; focus on the learning first.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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