Vaupell is a premier global solutions provider for plastics for the Aerospace, Medical and Defense industries, with facilities in the US, China and Europe. Achievement of our long range plants depends on continuous improvement and the engagement of every member of our work force.

Vaupell Northeast in Agawam, MA is expanding and we a new position open for a Customer Account Representative.

The Customer Account Representative is primarily responsible for engaging Vaupell’s customer base and providing our clients with exceptional customer service support. The Customer Account Representative acts as the Voice of the Customer and drives the internal organization’s behavior through the communication of customer needs and expectations.

The ideal candidates primary functions will be: :

Acting effectively as a customer champion and advocating and communicating current and future customer needs and expectations; establishing and maintaining strong relationships with our customers.

Proactively coordinates all aspects of an order to ensure that we exceed our customer's needs and expectations, including following up on special products, scheduling, and manufacturing details to avoid issues that may negatively impact the business success, and working cooperatively with interdepartmental peer groups.

Establishes broad technical knowledge of all products including developing a deep understanding of our customers’ maintenance operations and business systems.

Liaises between our customers and manufacturing. Negotiates solutions and prioritizes orders with our customers and our manufacturing sites while managing overall cost.

Qualification Requirements

• Candidates must be a “US Person” (i.e. US Citizen or Permanent Resident) to ensure Vaupell's compliance with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations)
• Bachelor’s degree or equivalent experience.required
• 3-5 years of previous customer service experience in a manufacturing environment required
• Aerospace, defense industry experience preferred
• Requires strong knowledge of ERP systems (IQMS) and general computer skills for fast, accurate entry of customer order data.
• Excellent verbal and written communication skills. Must have the ability to understand and support the inquiries from our customers with clear verbal and written communication.
• Must be able to work in a collaborative manner with engineering, manufacturing, production, vendors, customers, and managers.

Benefits include:

• Health insurance
• Dental insurance
• Health savings account
• 401K
• Life insurance
• Paid time off Vaupell is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status