POSITION TITLE : Health Information Operations Specialist 

NATURE OF POSITION: The Health Information Operations Specialist is an integral member of the interdisciplinary health team and assumes responsibility for medical records maintenance according to departmental guidelines. The position is also responsible for accurate, timely, and proper scheduling of ordered services based on referrals.

MINIMUM QUALIFICATIONS :

• High school diploma or equivalent required
• Experience in medical records, referrals, or clerical duties performed
• Knowledge of medical terminology preferred
• Strong clerical and organizational skills as well as attention to details
• Strong written and verbal communication skills
• Proficient in computer software such as Microsoft Office, Word and Excel
• Ability to work and communicate with a multidisciplinary healthcare team and the public
• Must demonstrate proficiency in typing
• Possess the ability to multitask and work in multiple programs at any given time
• Self-motivated and organized with flexible approach and adapts to change
• Ability to work efficiently and effectively in high volume department and prioritize accordingly
• Must be able to sit, stand, walk, bend, and/or lift for extended periods of time

SUPERVISION RECEIVED: Director of Health Information Operations and/or Health Operations Assistant
RESPONSIBILITIES:

• Always protects the confidentiality of the patient and their records by complying with the COFMC Patient Confidentiality and HIPPA policies/procedures 
• Maintains high level of confidentiality by not discussing patient information, except when it directly relates to the case of the patient 
• Responsible for proper maintenance of all medical records 
• Ensures proper authorization has been received from the patient prior to releasing medical records 
• Distributes incoming faxes according to urgency 
• Refers initial and follow up appointments for all providers/patients 
• Submits medical records/pertinent patient information to receiving facility
• Contacts patients with appointment information and requirements for appointments made 
• Tracks and follows up on incoming referrals
• Maintains close working relationship with all clinical staff to ensure optimal patient flow 
• Participates in Performance Improvement Teams
• Communicates clearly and effectively with co-workers
• Rotates to other sites as needed
• Participates in training other staff and new employees
• Participates in agency-sponsored staff trainings and events (safety, OSHA, staff meetings, etc.) 
• Participates in orientation/training activities for new departmental personnel.
• Performs other duties as assigned

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