Description

Reports to: Customer Support Team Manager

Number of direct reports: 0

Travel: 0%

Schedule: 100% On site

Internal stakeholders: All staff

External stakeholders: Dometic External Clients and Customers

Summary:

Dometic US Blind Systems are looking to recruit a driven and enthusiastic person to join our growing customer support team. The position is split between sales orders processing and shipping.

Main responsibilities:

• Processing customer orders and payments to meet monthly objectives set by the company
• Answer enquiries both internally and externally with quoting, order processing, purchasing and communication.
• Provide direct support for Sales Team
• Managing stock to ensure the orders are delivered on time
• Handling customer complaints by offering appropriate solutions and alternatives within the time limits
• Assisting with shipping when workload requires
• Supporting other departments and overall team if necessary
• The post-holder may be asked to take on different tasks as required and all employees are expected to work collaboratively to support the overall goals of Dometic.
• Be responsible for your own health and safety and aware of other's health and safety in the workplace.

Requirements

Qualifications and experience:

• Previous experience in sales orders processing - desirable
• Experience in shipping
• Excellent communication skills – written and verbal
• Excellent IT skills in standard office software packages
• Very good standard of written and spoken English – required

Behavioral requirements:

• Ability to work as individual and as a part of a cross functional team 
• Highly organised and able to prioritise the workload
• Polite and confident telephone manner
• Attention to detail 
• Strong communicator 
• Flexible / adaptable 
• Problem solving / showing initiative 

Dometic overview:

Dometic Group operates in the retail industry and manages the manufacturing, sales, and service of products for the outdoor market. The product range is broad and includes portable coolers, grills, air conditioning systems, tents, batteries, and solar energy solutions for mobile, outdoor lifestyles. The business is a global company and customers include retailers of outdoor products as well as consumers and manufacturers of vehicles and boats. The Dometic Group was founded in 2001 and is headquartered in Stockholm, Sweden.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.