Description

Dominion Diagnostics is now hiring a Full Time Field Operations Manager to oversee our Kentucky and Tennessee territory.

The Manager will report directly to the Regional Field Operations Manager and will be tasked with the supervision of the Field Laboratory Representatives (FLR), perform site visits on a rotating basis, provide on-site training and re-training, onboarding new FLRs and serve as a floating support to obtain specimens when necessary to ensure proper coverage.

Job Description:

1. Manage a team of Field Laboratory Representatives (FLR) which includes recruiting, hiring, training, scheduling, performance management, and oversight of performance at the client site.

2. Responsible for thorough training of staff including onboarding and initial training on expectations surrounding compliance, HIPAA, and the core job functions of the position.

3. Create and maximize weekly staff schedules to fulfill client needs -ensuring efficient usage of staff hours and minimizing overtime.

4. Responsible for the daily oversight of assigned staff in accordance with company policies and applicable laws, including physically visiting all assigned staff accounts on a regular rotation to ensure adequate oversight and customer satisfaction.

5. Conduct weekly account visits.

6. Lead by motivating, inspiring, and coaching the team to successful performance within their roles.

7. Ensure that the staff are updating the site protocols on a biannual basis.

8. Arrange or personally provide coverage for staff absences and vacancies.

9. Partner with Sales Team on new account implementation for accounts with staff which includes attendance at client in-service and attending first time obtaining specimens.

10. Monitor any delays in service and communicate any issues with your direct supervisor or sales rep as needed.

11. Write and administer all applicable staff annual performance evaluations and corrective actions as necessary.

12. Maintain open communication with staff, supervisor, and all departments as needed. Provide weekly reporting to direct supervisor.

13. Ensure adherence to the Dominion Diagnostics Corporate Compliance Program.

14. Provide the highest quality of service to our clients on a daily basis.

15. Generate and/or review weekly and monthly reports to identify performance/ process/cost reduction opportunities. Reports include but are not limited to, the Error Report, Collection Time Report, and Timecard IP address report.

16. Alongside your Director of Field Operations and/or Regional Field Operations Manager, plan and assist in presenting annual refresher training on FLR processes, procedures, and compliance guidelines for your assigned team.

17. Review and approve FLR expense and mileage reports.

18. Review weekly FLR timecards for accuracy and approve timecards as applicable.

19. Other duties as assigned.

Excellent Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401k plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits. In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

We have several employee recognition programs and were certified as a Great Place to Work in 2024!

*Dominion Diagnostics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Requirements

1. 3 years of prior leadership/management experience.

2. Must possess a valid driver’s license and reliable transportation.

3. Willingness and ability to travel throughout the Kentucky and Tennessee region, up to 100% of the time, on short notice.

4. Possess a professional business appearance and demeanor.

5. Must be able to communicate effectively and professionally via email, phone, etc. with clients, vendors, clinic staff, and patients.

6. Must possess excellent customer service skills.

7. Must be proficient in Excel, Teams, and the general Microsoft Office 356 Suite and demonstrate basic computer knowledge. 

8. Self-motivated and success driven.

9. Willingness and ability to travel regionally, as necessary.

10. Excellent time management skills, including the ability to prioritize tasks and remain organized in a fast-paced environment.

11. Phlebotomy experience strongly preferred but not required

12. Must be able to work independently.

13. Must have the ability to problem solve effectively.

14. Must be able to lift up to 50 lbs.

15. Physical activities include frequent walking, sitting, bending, lifting, stooping, kneeling, reaching, twisting, and squatting.

16. High School Diploma or Equivalent