Company Description

 Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

About the Company

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

About the Job

The Technology Support team member will be accountable for interacting daily with customers across various communication means (phone, email, ticket management system), while managing a fluid support case workload. You will utilize strong relationship-building skills to enhance our overall customer experience. You will research incoming production issues by applying organizational, time management, and sound technical skills. You will be responsible for managing tickets with a sense of urgency to ensure established service levels are satisfied while delivering timely responses to customers.

Our Enterprise Systems Support team is looking for someone who can tackle problems with creativity, holds themselves with integrity, and is willing to collaborate and learn. We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams. Our incredibly skilled and diverse team is here to support you as you grow in this role. We want to give you the tools to master new (or existing) skills and build meaningful relationships.

Key Responsibilities:

• Support various software including on-premises and cloud-based, and mobile applications.
• Support internal corporate users, Franchisees, store team members, and external users.
• Troubleshoot client login issues to determine and resolve reported issues.
• Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and best practices.
• Provide technical assistance for questions and problems.
• Follow through with customers to ensure complete resolution of issues.
• Perform routine monitoring of systems to ensure optimal performance.
• Managing the escalation of complex issues to more senior technicians.
• Actively seek opportunities to improve support processes, tools, and systems.

Accurately process and record call transactions using a computer and designated tracking software.

What makes you stand out:

Experience with Human Resource Software applications (Time Tracking, Training and Learning, On-boarding) Experience with Human Resource Software applications (e.g., time tracking, training, and learning, on-boarding)

Experience using a Ticketing Management application (e.g., ServiceNow)

Qualifications

• High school diploma required - Bachelor’s degree preferred
• Strong communication skills both written and verbal.
• Strong interpersonal skills
• Detail oriented
• Great problem-solving/investigative skills
• Exceptional customer service skills
• Ability to independently plan, organize and prioritize one’s activities.
• Persistent work ethic with a positive, team-player mentality

Additional Information

All your information will be kept confidential according to EEO guidelines.

Hybrid work model: 3 days in office, 2 days remote