8 IT Support Specialist Jobs in Castle, PA
Don Services is Hiring an IT Support Specialist Near Castle, PA
- Provide quick and effective assistance with information technology systems.
- Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
- Listen attentively to customers’ questions and concerns and offer optimal solutions.
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel.
- Work with other IT Support and IT management to provide customers with superior service.
- Represent DON with professionalism and integrity while helping to advance our company mission.
- Respond to tech inquiries via email, through online chats, over the phone, or in person.
- Inform customers about new and upgraded IT products and services.
- Walk customers step-by-step through problem-solving process.
- Help with troubleshooting hardware and software both in person and remote.
- Follow up with customers to ensure satisfactory service.
- Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online.
- Communicate customer feedback to the appropriate internal team members.
- Other duties as assigned.
- Employee will request direction for non-routine tasks but is expected to exercise judgment and authority consistent with procedures or routine behavior.
- Passion for problem-solving and customer service. Tech savvy, with experience working in a tech-related field. Ability to diagnose and resolve a variety of technical issues. Team-oriented mindset with openness to constructive feedback. Eagerness to learn. Experience working as an IT help desk technician.
- Certifications in computer technologies from a technical or collegiate school and two years to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and provide information to supervisors and co-workers by telephone, e-mail, or in person.
- Ability to write, enter, transcribe, record, store, and maintain information in written or electronic form.
- Ability to speak effectively to employees of the organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Excellent problem-solving and analytical skills with knowledge of computer systems and experience troubleshooting hardware and software.
- Ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening.
- Strong verbal and written communication skills.
- Experience with Active Directory, users, and groups.
- Experience with Microsoft 365 products and Exchange Online.
- A Certification a Plus.
Job Summary
Full Time
$71k-88k (estimate)
12/21/2023
07/09/2024
doninc.org
New Castle, PA
<25
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The job skills required for IT Support Specialist include Networking, Problem Solving, Written Communication, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
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To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
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Successful technical support specialists possess common characteristics and aptitudes.
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Step 3: View the best colleges and universities for IT Support Specialist.
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