14 Call Center Agent Jobs in Toledo, OH
Donatech is Hiring a Call Center Agent Near Toledo, OH
JOB RESPONSIBILITIES: Provide quality service to internal and external customers.• Handle incoming customer calls, emails and web inquiries regarding client’s products and warranties• Ensure a timely and professional response• Enter all relevant information regarding inquiries into client’s system• Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information• Advise customers on newly available products and programs to promote the client brand and drive overall sales• Follow up with customers as requestedMetrics:• Call quality score• Customer feedback• Information accuracy• Adherence to schedule
JOB REQUIREMENTS MINIMUM QUALIFICATIONS:• High School diploma or equivalent (Associates or Bachelors Degree preferred)• At least one year work experience in a customer facing environment
EXPERIENCE:• Building materials experience• 1-3 years prior customer service experience• Prior experience working in a team environment• Demonstrated ability to work independently
KNOWLEDGE, SKILLS & ABILITIES:• Strong oral and written communication skills• Proficient typing skills• Professional appearance and demeanor appropriate for corporate environment• Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel• Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments• Strong team building, customer service, planning and organizing skills• High attention to detail with the ability to handle multiple priorities• Ability to excel in a fast paced and ever-changing work environment• Ensures personal accountability• Quickly learns and adapts to change
Job Summary
Other
Business Services
$33k-44k (estimate)
06/04/2024
11/27/2024
donatech.com
FAIRFIELD, IA
50 - 100
1987
ROBERT H GLAZIER
$10M - $50M
Business Services
Related Companies
About Donatech
Donatech began in 1987 by writing software for aviation equipment. Today, Donatech is a talent provider to many of the largest aerospace and defense companies in the world. Other supported industries include power and distribution systems, medical and scientific, advanced manufacturing, and technology. Our employees worked in 37 states in 2016 and support all types of tasks and programs. Learn more about our employees and why Donatech has been named Supplier-of-the-Year by two Fortune 500 clients!
The job skills required for Call Center Agent include Customer Service, Problem Solving, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
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Learn to deal with angry customers.
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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