About the Team

As one of DoorDash's core operations teams, Merchant Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Our team is looking for an Associate Manager to help our Merchant Experience teams scale to meet DoorDash's expansion while driving a human touch for our drivers, restaurants, and Merchants. You will have demonstrated experience, and effective execution, and be excited to solve one of our most challenging problems

You will report into our Merchant Experience team, within our Support Strategy & Operations organization, while working closely with cross-functional teams. Your key focus area will be the Merchant Support Experience - improving the experience by testing and scaling ops solutions, and troubleshooting day-to-day issues. You will be responsible for identifying and prioritizing Merchant needs - including account pain points, empowering restaurants to self-serve issues, and managing orders seamlessly. You will create and execute go-to-market strategies, test your hypotheses through hacky experiments, and influence cross-functional teams. 

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life. 

You’re excited about this opportunity because you will…

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
• Partner with support and company-level leadership to guide priority projects

We’re excited about you because…

• You have 4 years of experience. You’ve succeeded in a competitive, or challenging environment.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re organized. You thrive in creating structure out of nothing.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• You act with urgency. Speed excites you.You prefer an accomplishment today to an accomplishment tomorrow.
• You’re relentless. You do what it takes to win, no matter what.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We expect this position to be filled by 8/3/24