2 Leave Compliance and Escalation Specialist Jobs in Tempe, AZ
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Leave Compliance and Escalation Specialist
$66k-83k (estimate)
Full Time | IT Outsourcing & Consulting
3 Weeks Ago
DoorDash is Hiring a Leave Compliance and Escalation Specialist Near Tempe, AZ
About the TeamThe Leave Compliance and Escalation Specialist is a key member of the LOAA Team, nestled within the broader Benefits Operations/Total Rewards team. At Total Rewards, our mission is to support the People Team in attracting, developing, motivating, and retaining a diverse, productive, and passionate workforce that successfully grows the DoorDash business. Our focus is on enhancing operational efficiency and effectiveness, and we are looking for someone who shares this drive.
About the RoleWe are seeking a dedicated Leave Compliance and Escalation Specialist to join our Total Rewards Benefits team. This pivotal role involves mentoring leave administrators and coordinators and ensuring adherence to best practices and legal compliance, all without direct managerial responsibilities. You will maintain the highest standards of leave administration, ensuring compliance with internal SLAs and legal notification requirements. While the role may involve some day-to-day claims administration, the primary focus will be on coaching and mentoring our leave administrators and coordinators and handling challenging escalations. We are seeking a versatile, quick-thinking team member to join our Leave & Accommodation Team and support employees company-wide. This role is a full-time opportunity. You will report into the Leave of Absence Manager on our Total Rewards team in our People organization.
You're excited about this opportunity because you will…
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About the RoleWe are seeking a dedicated Leave Compliance and Escalation Specialist to join our Total Rewards Benefits team. This pivotal role involves mentoring leave administrators and coordinators and ensuring adherence to best practices and legal compliance, all without direct managerial responsibilities. You will maintain the highest standards of leave administration, ensuring compliance with internal SLAs and legal notification requirements. While the role may involve some day-to-day claims administration, the primary focus will be on coaching and mentoring our leave administrators and coordinators and handling challenging escalations. We are seeking a versatile, quick-thinking team member to join our Leave & Accommodation Team and support employees company-wide. This role is a full-time opportunity. You will report into the Leave of Absence Manager on our Total Rewards team in our People organization.
You're excited about this opportunity because you will…
- Ensure the leave team adheres to best practices, including timeliness and response standards, quality coordination, and thorough documentation.
- Oversee compliance of all leave processes with applicable federal, state, global regulations and internal policies, focusing on notification requirements and coordination.
- Conduct comprehensive quality audits of leave cases to ensure accuracy, consistency, and compliance with all regulatory requirements.
- Implement corrective actions, refine processes, and provide targeted training to address any identified issues, thereby continuously elevating the standards of the leave management practices.
- Serve as the primary point of contact for Tier 3 leave and accommodation-related escalations.
- Develop and deliver training programs to improve the skills and understanding of complex leave scenarios for leave administrators and coordinators.
- Write detailed escalation reports and communications to facilitate effective resolution of complex cases while defining the defects/failures and outlining corrective action.
- Collaborate with the Leave & Accommodation Manager, LOAA BPs, HR/ER, legal, and other departments to continuously improve the leave administration process.
- Coordinate Complex Programs: Lead the evaluation and coordination of various programs during the employee leave process including but not limited to company-provided STD, LTD, and Paid Parental Leave as well as locally mandated programs. Apply your deep understanding of diverse leave types to ensure seamless integration and administration.
- You have 3-5 years of experience in Leave of Absence (LOA) and Accommodation management in multiple settings.
- You possess proven experience in training and mentoring leave administration teams.
- You possess advanced expertise in managing leave activities, encompassing not only state and federal job protections but also strategic oversight of accommodations.
- You have a strong background in handling complex leave and accommodation cases, including conducting detailed case reviews and managing escalations.
- You exhibit excellent written and verbal communication skills and can effectively communicate complex information to various stakeholders.
- You are adept at creating and maintaining comprehensive documentation and compliance records.
- You have a track record of excellent judgment and the capability to make sound, independent decisions.
- You're a strong multi-tasker with the ability to prioritize and manage time effectively – you naturally focus on the right things and can seamlessly move between projects & tasks, without losing sight of what's important to do.
- You're an outstanding communicator with sophisticated relationship-building skills. You are known for your ability to influence others, engage in meaningful dialogue, and navigate complex interpersonal dynamics.
- Master's degree in Rehabilitation, Human Resources, or related field
- Certification in Disability Management, Leave Management, or Rehabilitation Counseling
- Proficiency in HRIS systems, Leave Management Platforms, and MS Office Suite
- Previous experience with insourced leave and accommodation programs
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$66k-83k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
06/28/2024
HEADQUARTERS
PHOENIX, AZ
SIZE
1,000 - 3,000
FOUNDED
2018
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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