At Doral Family Dental we are dedicated to providing our patients with top notch and personalized care. We value our team and are more than willing to provide on-the-job training in areas where it is needed.

Responsibilities

• Professionally handle incoming calls, addressing inquiries, scheduling appointments, and providing necessary information
• Efficiently manage appointment scheduling, ensuring optimal utilization of the dental office's resources
• Coordinate referrals and obtain necessary authorizations for patient procedures
• Verify dental insurance coverage, process claims, and communicate with insurance providers as needed
• Responsible for handling patient collections, billing inquiries, and payment processing
• Assist patients in the check-out process, provide information on treatment plans, and answer related queries
• Manage patient flow in the lobby area, ensuring a seamless and organized experience for patients
• Accurately enter and maintain patient information in the dental software system
• Generate and submit insurance claims, ensuring accuracy and compliance with regulatory requirements

Qualifications

• Must have experience working within the Dental field
• Must be bilingual in English and Spanish
• Experience presenting treatment plans and financial arrangements
• Punctual, computer proficient, and coachable with a quick learning ability
• Neat and professional appearance is a must
• Friendly, assertive, and a team player with excellent customer service skills
• Must have great attention to detail
• Preferred: Previous experience operating Dentrix dental software
• Preferred: Dental Assistant who would be able to perform both front desk and dental assistant duties