Position Overview
Who we are
Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference
2024-4977

Your future, our legacy
Hotel
Hotel Bel-Air
Division & Department
Rooms - Spa
Job Title
Director of Spa & Boutique
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Director you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
Our success is a result of our employees. As a Spa Director at Hotel Bel Air, here are just some of the great benefits you will receive:
•Medical/Dental/Vison Benefits
•Pension/401k Plan
•Sick Time
•Paid Time Off
•Unpaid Time Off
•Free Meals on Duty
•Complimentary laundry
•World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
•Social events throughout the year, including Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala, Social events throughout the year, including Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
•Hotel Benefits
•Complimentary stays with breakfast included in all 9 Dorchester Collection hotels - stay twice a year at each hotel!
•50% off at restaurants within all of our Dorchester Collection hotels
As a Spa Director your compensation range will be $130,000 to $137,500.
What you'll do
You'll love what you do and take pride in delighting our guests:
•Ability to cross train in various departments for overall understanding of the operations and providing ultimate guest experience
•Follow, support, implement and ensure the service standards set by La Prairie at all times
•Motivate and train staff creating excellence
•Grow staff for future management growth
•Work cohesively with other departments and co-workers as part of team.
•Payroll management skills
•Revenue and expense management
•Must be able to cross-provide service of staff including Spa Coordinator, Spa Supervisor, and Attendant
•Oversee (and) conduct Retail purchasing and inventory
•Follow, create, establish and ensure budgetary and financial guidelines
•Ability to recognize missed opportunities and state new policies/procedures to maximize profit
•Proactively seek to provide luxury service ensuring guest satisfaction.
•Maintain complete knowledge of all hotel and spa features, services, and hours of operation.
•Maintain complete knowledge, comply and ensure hotel and spa policies and procedures
•Maintain complete knowledge of La Prairie
•Performs any other job related duties as required and requested
The items shared are the essence of a day in the life of a Spa Director but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
•You'll bring your unique personality and passion to the role and the team.
•You have a talent for attention to detail is critical for this role.
•Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
•English is the primary language used in our hotel. You can comfortably communicate in this language.
•Our hotels operate nonstop, this requires flexibility from everyone on the team.
Position location
Job Location
USA
Location
701 Stone Canyon Road 90077 Los Angeles