JOB SUMMARY
The Community Support Coordinator is a part-time position needed to support the department on the busiest days of the week (Thur-Sun). The Community Support Coordinator is responsible for developing and executing programs to connect animals with their loved ones, communicate with the public and other departments at the shelter, and provide support. Excellent communication and empathy skills will be
required in order to thrive in the position. The duties for the Community Support Coordinator include but are not limited to the list below:

ESSENTIAL FUNCTIONS AND DUTIES
 Handle both dogs and cats
 Effective use of different technologies- texting apps, Shelterluv, google calendars
 FANTASTIC customer service skills
 De-escalate any customer situations that could be disruptive
 Research and comb through missing pet pages to reunite animals with their families
 they will call microchip companies to reunite animals
 Act as primary point of contact for the Self Supported Rehoming Program- goal of the program is
to decrease relinquishment of animals to the shelter for medical or behavioral needs by
providing other resources to keep pets with their families
 Ensure messaging is consistent regarding the program and its services
 Liaise with the medical team, behavior team and adoption team about case and possible
treatment pathways
 Ensure all waivers and consent forms are signed, and all records are accurate and maintained
 Maintain inventory and supplies for the program
 Ensure data collection and tracking to measure program outcomes.
 Provide empathy, compassion and emotional support to clients as needed in a variety of
situations, including pet loss, housing insecurity and evictions, family crisis and
trauma.
 Provide regular check-ins and follow-up support in an effort to maintain relationships with
clients
 Maintain inventory and supplies for the program
 Ensure data collection and tracking to measure program outcomes
 Assisting with clinic needs- entering medical exams, helping process animals when needed

WORK ENVIRONMENT
The Community Support Coordinator will work both indoors and outdoors. Must be able to work at a computer for extended periods of time. Must be able to stand, walk, and move for extended periods of time. Must be able to have reliable transportation to conduct all work at the shelter in Summerville. This role requires flexibility and the ability to stand, lift, kneel, crouch, and bend.

QUALIFICATIONS
 Excellent communication skills
 Detail and goal oriented
 Professional, responsible, and innovative
 Take initiative and able to work in a fast-paced environment
 Ability to problem solve and make decisions
 Dependable and organized
 Flexible and cooperative

The Community Support Coordinator will report to the Community Support Manager.

This position will have a schedule of Thursday-Sunday, 8-5pm

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 32 per week

Shift:

• 8 hour shift

Work setting:

• In-person

Work Location: In person