JOB TITLE: Field Service Technician
DEPARTMENT: Process Chemicals
SUMMARY: This position will support field sales in the day-to-day operation of Dorf Ketal key programs and chemical application at designated customer locations. As a Field Service Technician, you are responsible for your safety and the safety of those around you. The primary responsibilities of the job are sampling, testing, inventory management, chemical handling and transfers, coordinating & supervising deliveries, data management and record keeping, troubleshooting, repairing and maintenance of all injection equipment and company owned storage equipment. You will also be expected to establish good working relationships with customer operations and engineering personnel. Good written and verbal communication skill are important. This position creates value for Dorf Ketal by ensuring our programs achieve the results promised and expected ROI.
Duties And Responsibilities

• Assist Sr Account Manager deliver program performance to Refinery customer
• Field Testing performance checks
• Coordination and communication with operations and management
• Pump Repair and maintenance
• Pump drawdowns Dosage calculations
• Supervise coordinate deliveries
• Ensure program performance is meeting established KPI’s
• Utilizes appropriate Personal Protective Equipment (PPE) including, but not limited to, safety glasses, face shields, hearing protection, safety shoes, gloves and aprons.
• Responsible for proper care/cleaning of tools, parts, materials and work area.
• Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals
• Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
• Other projects as required.
• Flexible work hours, some weekend maybe required.

Knowledge/Skills/Abilities

• Strong mechanical repair/troubleshooting skills.
• Functional knowledge of mechanical components (valves, pipe fittings, bearings, motors, gearboxes, etc.).
• Ability to read and/or interpret simple laboratory tests and procedures.
• Excellent interpersonal skills and ability to communicate with all levels of the organization both written and verbal; includes building relationships with team lead and department Manager.
• Be able to perform basic reading and arithmetic problems involving addition, subtraction, multiplication, and division. Be willing and able to learn simple math, including simple volume calculations.
• Computer proficiency in Microsoft Word, Excel, job related internet research and ability to learn software for daily usage.
• Strong organizational, prioritization, and problem-solving skills with focus on attention to detail.
• Be able to work both in independently and in a team, environment completing objectives efficiently with a sense of responsibility.
• Be able to safely complete the physical tasks associated with the essential job functions. These tasks include extensive climbing, walking, lifting, bending, standing, carrying and squatting.
• Be able and willing to work in non-ideal environments such as: confined spaces, working at heights, dusty/dirty and around chemicals.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Qualifications

• Education/Experience:
• High School Diploma or GED
• Associate's degree or Technical/Vocational training and understanding of basic Refining, Petrochemical plant operations is preferred
• Work experience particularly in a plant and or laboratory experience