12 Technical Service Representative Jobs in Hobbs, NM
Dorf Ketal Chemicals - North America is Hiring a Technical Service Representative Near Hobbs, NM
DEPARTMENT: Technical
REPORTS TO: Regional Technical Manager
SUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and services to help mitigate well failures and prolong E&P assets.
Duties And ResponsibilitiesTechnical Support and Management
- Provide technical support to field/sales staff and customers in the Permian Basin
- Make technical recommendations and dosages to customers for issues including: scale, corrosion, paraffin, etc.
- Suggest monitoring procedures and KPIs to customers
- Provide technical reports to internal and external customers
- Attend customer technical meetings and conduct technical presentations
- Collection of field samples
- Lab testing of field samples using the Midland lab
- Root Cause Failure Analysis (RCFA) reporting
- Build and maintain relationships with high level technical customer contacts
- Leverage customer contacts as a method of gaining additional and/or new business
- Ensure technical capabilities are aligned with needs of customers and/or market
- Assist in the development and roll out of new products and services that are beneficial to the business
- Train field/sales staff and customers in our products for controlling scale, corrosion, paraffin, etc.
- Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Identify training needs of personnel. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the Quality policy and how they personally contribute to meeting DK objectives and goals
- Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them.
- Other projects as required.
- This job has no supervisory responsibilities.
- Required Skills/Abilities:
- Training, presenting, report writing, interfacing with customers
- Experience in problem resolution of scale, corrosion and paraffin preferred
- Root Cause Failure Analysis understanding and experience
- Ability to travel 25% – 50%
- Education/Experience:
- Bachelor’s Degree in either Engineering or Chemistry preferred
- 5 years of relevant experience in oil and gas industry in a technology role
- Oilfield Chemical Service experience is preferred
- Medical, Dental, and Vision insurance
- Employer contributions to your Health Savings Account
- Paid Time Off
- Short term disability and long term disability
- Company-paid life insurance / AD&D
- 401(k) with company match
- Employee Assistance Program (EAP)
Job Summary
Full Time
$38k-48k (estimate)
07/03/2024
08/28/2024
The job skills required for Technical Service Representative include Technical Support, Customer Service, Products and Services, Technical Services, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Representative positions, which can be used as a reference in future career path planning. As a Technical Service Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative. You can explore the career advancement for a Technical Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.
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