48 Technical Support Engineer Jobs in Indianapolis, IN
Dormakaba Group is Hiring a Technical Support Engineer Near Indianapolis, IN
dormakaba is seeking a Technical Support Engineer based in Indianapolis, IN (hybrid). The Technical Support Engineer will provide technical product support of dormakaba's mechanical products. They will communicate with internal and external customers, making recommendations and solving problems. This position will work closely with field technicians, customer service, management, sales representatives, engineering, and marketing, as well as end-users of dormakaba products. This position will act as a liaison between Sales office personnel and internal departments such as Marketing, Manufacturing, Assembly, Product Engineering, and Product Development.
HIRING SALARY RANGE: Base Salary $55,000 - $75,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.
WHAT YOU WILL DO
- Triage and troubleshoot requests
- Provide clear and detailed solutions to customers
- Use the ticketing system to accurately maintain and document activities of reported requests
- Demonstrate professionalism that results in client satisfaction
- Support Sales and Implementation teams
- Associates degree in a technical discipline or equivalent work experience
- Experience with Microsoft OSServicesasic IP networking
- Experience in customer service and/or technical support, in call center
- Working a morning or evening schedule regularly and may require occasional on-call evening and weekend work in response to customer needs
- Bachelor's degree in a technical discipline or equivalent work experience
- Technical and/or sales experience with dormakaba products and other access control products
- Bilingual in Spanish or French
- Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
- Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
- Vacation and Personal Time Off
- We support your growing family; we provide Parental Leave for Moms and Dads!
- Wisely plan for your future with our 401k Matching plan beginning on Day One.
- Supporting your career development with our Tuition Reimbursement Program.
- Robust culture supporting internal advancement with our Learn and Grow Program.
- Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
- 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
- Employee Assistance Programs
- Voluntary Legal Insurance
- Unlimited Referral Reward Bonuses
- Corporate Discounts for shopping, travel and more!
We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!
Learn why our employees enjoy working for dormakaba: dormakaba Testimonials
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Job Summary
Full Time
$87k-109k (estimate)
06/25/2024
07/13/2024
dormakaba.com
SOUTH CHESTERFIELD, VA
3,000 - 7,500
2005
TIM PHILLIPS
$10M - $50M
Hardware & Office Equipment
Related Companies
About Dormakaba Group
dormakaba makes access in life smart and secure. As one of the top three companies in the industry, dormakaba offers a wide range of high-quality products, solutions, and services for secure access to buildings and rooms from a single source. With strong brands such as Dorma, Kaba, and Best in our portfolio, we together with our numerous cooperation partners are represented in over 130 countries worldwide. With almost 160 years of experience, we are a trusted partner throughout every phase of the building project from the initial consultation to the maintenance. Our employees are driven by ou...r mission to develop innovative products and services that make life easier, creating both security and comfort. dormakaba is listed at the SIX Swiss exchange (DOKA), is headquartered in Rmlang (Zurich/Switzerland) and generates a turnover of about CHF 2.5 billion with around 15,000 employees.
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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
