104 Patient Services Representative Jobs in Boston, MA
DotHouse Health is Hiring a Patient Services Representative Near Boston, MA
Full-time
Description
SUMMARY:
Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments including scheduling and confirmation calls. The Patient Service Representative will also answer incoming calls supporting the health center's operations as well as manage these calls appropriately either by directly answering the caller's questions or managing phone requests in accordance with our policy and procedures. Staff in this position must demonstrate superior customer service, excellent verbal communication skills, good judgment, and problem-solving ability.
GENERAL DUTIES & RESPONSIBILITIES:
- Provide excellent customer service
- Schedule patient appointments utilizing provider templates and organizational standards
- Manage appointment schedules to ensure timely patient flow
- Collect mandatory patient information to ensure accurate demographic entries
- Coordinate patient information collection related to Sliding Scale Program
- Obtain needed insurance referral and/or authorization for services
- Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance
- Collect patient payments
- Assist patient with financial concerns or inability to pay
- Ensure accurate and timely information exchange with clinical staff
- Balance cash drawer ensuring accuracy
- Manage patient communication including correspondence as needed
- Collect data for routine reporting
- Promptly answer incoming calls to the Call Center in a professional, courteous manner that is consistently responsive to the caller's needs
- Based on the nature of the call, determine what action is necessary, such as providing direct Information to a caller's question(s) and/or appropriately transferring the call
- Appropriately transfer callers to other health center departments and consistently announce all calls being transferred to assure optimal delivery of customer service
- Report any issues and feedback from callers to management in a timely manner. Appropriately transfer callers who want to make an immediate complaint to a supervisor. Document all complaints or other feedback to your supervisor promptly
- Navigate the Practice Management System and Electronic Medical Record to access relevant and appropriate information according to the guidelines
- Identify and verify patient demographic information using patient name and date of birth at a minimum to properly identify the patient. Update the patient's contact information at every encounter, especially the patient's telephone number and address
- Utilize electronic flags and phone messages to provide accurate and timely communication throughout the organization
- Interact with all customers in a professional, respectful, courteous, and effective manner consistently meeting their needs and assuring follow-through
- Participate in required departmental activities and meetings. Provide constructive suggestions to improve the Call Center operations
- Perform other related duties as required.
REQUIRED SKILLS & COMPETENCIES:
Education: High School Diploma or equivalent
Experience:
- Excellent customer service skills and verbal communication/phone skills.
- Knowledge of phone systems and call management.
- Knowledge of computer software applications, word processing and excel spreadsheets.
- Knowledge of medical billings systems and patient/insurance financial management.
- Detail-oriented with excellent follow through
Job Summary
Full Time
$51k-63k (estimate)
06/24/2024
07/09/2024
dorchesterhouse.org
DORCHESTER, MA
50 - 100
1992
MARK J DOHERTY
<$5M
Ambulatory Healthcare Services
Related Companies
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
