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Job Description
GENERAL PURPOSE:
Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
ESSENTIAL DUTIES/RESPONSIBILITIES
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Can maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Must be able to operate the PBX equipment by accepting incoming calls, assisting with outgoing calls, setting up and scheduling wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Will performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Contributes and maintains established information and communications sources such as department and front desk logbooks in order to enhance department communications and operations.
Will provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
SUPERVISORY DUTIES - None
JOB QUALIFICATIONS
Knowledge
Must have high school graduate level mathematical aptitude and know standard cash handling procedures and knowledge of computerized systems.
Must have experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in English and have good written and verbal communication skills.
Abilities
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
Must be able to use tact and understanding when dealing with a variety of customer service problems including highly stressful and emotional situations.
Must be highly organized and able to pay attention to minutes written and verbal details, particularly when performing multiple tasks.
Education/Formal Training
High School diploma or equivalent
Experience
Previous Front Desk experience required
ON Q experience
Material/Equipment used
Standard office equipment including but not limited to telephone, copier, PC, fax machine, and PBX machine.
Environment
Pro-longed standing indoors with thermostatically climate-controlled workstation.
-Employees are held accountable for all duties of this job.
Job Type: Full-time
Full Time
$27k-35k (estimate)
04/22/2023
08/25/2024
The job skills required for Front Desk Agent include Customer Service, Scheduling, Cash Handling, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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