BASIC FUNCTION: To supervise, direct, assist and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain OTH’s high standards of cleanliness and customer service.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

v Must be knowledgeable and familiar with all aspects of custodial service.

v Neat, pleasant personality.

v Ability to train staff in methods and procedures of handling equipment and cleaning products.

v Must be bi-lingual.

v Good organizational skills and detail oriented.

ESSENTIAL FUNCTIONS: Other duties as assigned.

· Oversee the performance and cleaning standards of assigned housekeepers.

· Assist and supervise staff.

· Complete morning assignments for housekeepers and housemen.

· Prioritize and direct work of staff.

· Responsible for the training of employees.

· Update room statuses throughout the day on the hotel computer system.

· Responsible for the care and cleanliness of all areas of responsibility.

· Evaluate performance of staff.

· Report deficiencies and maintenance requirements.

· Maintain schedule of all weekly/monthly special projects.

· Remain alert, courteous and helpful to guests and co-workers at all times.

· The ability to work at least a 40 hour work week

· The ability to communicate, write and speak English.

· Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager.

· Assist all other departments as needed to ensure the success of the overall operation of the property.

· Any other reasonable tasks as assigned.

ENVIRONMENT:

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Good ventilation with artificial lighting.

Source: Hospitality Online