Event Maestro: Orchestrate Unforgettable Experiences at DoubleTree by Hilton!

Do you thrive under the pressure of creating flawless events? Are you a hospitality leader with a passion for exceeding expectations? Then we want YOU!

About the Role:

Imagine yourself as the conductor of a symphony – crafting unforgettable meetings and events that leave guests raving. As our Director of Meetings and Events, you'll lead a talented team to deliver exceptional service and ensure every detail is meticulously planned.

• Be the mastermind behind conferences, meetings, and group activities, exceeding client expectations.
• Partner with clients to bring their vision to life, from menu planning to décor and entertainment.
• Lead and empower your team to provide seamless service and ensure smooth event execution.
• Negotiate contracts, manage budgets, and maximize hotel profitability through strategic upselling.
• Stay ahead of industry trends and ensure all operations adhere to DoubleTree by Hilton's high standards.

Key Accountabilities

Oversees all functions of the Catering & Conventions Services Department. Ensure that all conferences, meetings and group activities are coordinated and managed within client expectations. Upsell client events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and client fulfill group contract commitments.

People

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment. Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure client satisfaction.

Responsible Business

• Direct the day-to-day activities of the Catering & Convention services team, plan, organize, and assign work and communicate goals. Advise staff of formal policies and procedures.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Plan and conduct pre-event and post-event meeting with clients and catering staff. Complete forecasts, plans, and sales production reports for management.
• Monitor and ensure all functions are set-up, refreshed and broken down in compliance with scheduled times and department procedures.
• May serve as manager on duty when required.
• May perform other duties as assigned.

Financial

• Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.

Other:

• Communication skills are a must as we spend a significant amount of time interacting with others; demonstrate the ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May be required to work nights, weekends, and/or holidays.

We're looking for someone who:

• Has 3 years of experience leading a catering or hospitality team.
• Thrives in a fast-paced environment and embraces challenges with a smile.
• Possesses exceptional communication and interpersonal skills to build strong relationships with clients and staff.
• Is a detail-oriented problem-solver with a passion for exceeding expectations.

Why DoubleTree by Hilton Portland?

• Competitive salary and benefits package, including hotel discounts worldwide.
• Opportunity to make a real impact in a dynamic and supportive environment.
• Be part of a global hospitality leader with a rich heritage and a commitment to excellence.

Ready to orchestrate unforgettable events and lead a dream team? Apply today!

Don't see every requirement on your resume? We value passion and potential. Tell us why you're the perfect fit!