Job Overview:

We are seeking a professional and courteous Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere.

Duties:

- Greet and welcome guests upon arrival
- Check guests in and out of the hotel/resort
- Assist guests with inquiries and provide information about hotel services and local attractions
- Handle guest requests and concerns promptly and professionally
- Process reservations and cancellations accurately
- Operate phone systems, respond to calls, and take messages
- Perform night audit duties as needed
- Multilingual skills are a plus for assisting international guests

Requirements:

- Previous experience in a front desk or guest services role preferred
- Knowledge of hotel management systems is advantageous
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- Proficiency in using phone systems and other office equipment
- Strong attention to detail and organizational abilities

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to their positive experience.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Nights as needed
• Night shift
• On call
• Overtime

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Independence, OH 44131 (Required)

Ability to Relocate:

• Independence, OH 44131: Relocate before starting work (Required)

Work Location: In person