JOB DESCRIPTION
TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper
JOB #:
DATE: DEPARTMENT: Rooms
GENERAL PURPOSE
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
ESSENTIAL DUTIES/RESPONSIBILITIES
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
No travel required.
Hours: Eight hour shift; scheduled days and times may vary based on need.
OTHER DUTIES/RESPONSIBILITIES
May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
No travel required.
Hours: Eight hour shift; scheduled days and times may vary based on need.
SUPERVISORY DUTIES -
Three plus employees.
JOB QUALIFICATIONS
Knowledge
Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory skills.
Ability to communicate information and hotel services to management and guests.
Skills
Moderate hearing necessary for one-on-one communication with guests and staff, telephone use.
Excellent vision necessary for quality inspection, review reports.
Excellent speech communication skills for one-on-one communication with guests, telephone usage and two-way radio and associates.
Excellent literacy necessary to interpret reports.
Abilities
Lifting up to 25 lbs. of linen, supplies, furniture.
Pushing up to 35 lbs., pushing housekeeping cart and vacuum cleaner.
Pulling up to 35 lbs., pulling housekeeping cart and vacuum cleaner.
Carrying up to 15 lbs. of supplies.
Bending - picking up supplies, cleaning guests rooms, turndown service, trash removal. No kneeling required.
Mobility - continuous movement throughout hotel.
Continuous standing - 90% of shift.
Climbing stairs, approximately 100 steps 3% of 8 hours.
Ladders - approximately 3 feet, 2% of 8 hour shift.
No driving required.
Education/Formal Training
High school education or equivalent experience.
Experience
Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
Material/Equipment Used
Chemicals/Agents used: Cleaning chemicals, aerosol sprays used to perform function.
Back brace worn approximately 100% of 8 hour shift. Gloves worn 10% of 8 hour shift.
Operation of vacuum cleaner, wet vac, trash receptacle, computer, computer printer, telephone, two-way radio, calculator.
Environment
Inside 100% of 8 hours.
- Employees are held accountable for all duties of job -
