The position is inclusive of, but not limited to, the following responsibilities:

• Works closely with the Program Director in reporting progress, implementing changes and providing suggestions for ongoing improvement in office and administrative operations and procedures. 

• Oversees all aspects of the day-to-day billing operations of the program. Supervises and trains billing staff. Oversees completion of entire billing process, from referral/intake and insurance verification to submission of billing to Framingham. Ensures the timely discharge of clients from billing system as required.

• Oversees insurance eligibility and verification checks. Includes monthly insurance checks from service coordinators, and insurance updates/changes as necessary. Primary liaison between Framingham billing office, insurance companies, and parents to resolve billing discrepancies.

• Maintains staff workbooks and meets regularly with the Program Director to review data. Adjusts based on staff changes.

• Maintains/oversees DPH EICS client database, Thom Connect and TBR. Supervises Office Assistants and provides oversight related to data input. Monitors data quality and produces reports as needed. 

• Provides supervision of office support staff and related schedules.

• Assists in interviewing and training of new office staff. 

• Enters and submits payroll information. Presents to Program Director for review and approval.

• Enters and submits mileage and expense reports. Presents to Program Director for review and approval.

•  Tracks and orders program supplies. Monitors inventory.

• Prepares and processes program invoices. Presents to Program Director for review and approval prior to submitting to Framingham office.

• Coordinates building maintenance and facility needs.

• Assists with and coordinates onsite IT and maintains computer/technical support. Participates in Thom Tech Committee and supports Thom Connect.