Dovell & Williams
Richmond, VA
$50,000-$60,000
Dovell & Williams, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our new location in Richmond, Virginia (opening Summer 2024). As the Customer Service Representative, you will be the driving force behind customer communications for our full-service medium duty truck dealership. You'll play a key role in coordinating repair orders, ensuring a smooth customer experience from estimate to invoice.
Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Excellent customer service skills
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required for this position

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Top Candidates Will Have

• Experience in the trucking industry
• Strong organizational and multitasking skills
• Excellent customer service skills
• Clear and concise communication skills
• Ability to work independently and as part of a team

Indel Power Group offers

• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee life insurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Paid Holidays

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
INDPR