Special Loans Administrator I

Full time; Non-Exempt; 37.5 hours/week; overtime as necessary

Location, Lake Zurich, IL, US

Hours: 1:30pm-10pm, Monday-Friday

Department: Special Loans

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.

The position is handling inbound HELOC calls from approximately 35 to 65 calls per day.

The callers are borrowers, bankers, and Third parties requesting Pay offs, pay downs, payment information and all servicing questions related to Home Equity line of credit for multiple clients.

Essential Functions and Duties:

• Accurate and timely input and processing of various loans
• Responsible for reviewing and preparing documentation.

· Promptly and professionally respond to inquiries via incoming and outgoing calls.

• Direct Proxy emails and incoming mail to the appropriate party.

· Verify and QC tasks performed by colleagues.

· Prepare and distribute daily, weekly, monthly internal reports as required.

• Monitor and apply Suspense funds.
• Handle escalated issues and serve as a resource for questions/issues from junior staff.
• Correspond with investor/client to determine new payment factors.
• Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products.
• Correspond with homeowners.
• Correspond with outside vendors to obtain needed documentation.
• Always present a positive and professional demeanor.
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
• Help maintain proper accounting of GL accounts.
• Participate in department audit program.
• Maintain performance standards.
• Support management in defining and developing procedures for new products.

· Successfully complete annual regulatory compliance training.

• Perform all other responsibilities and duties deemed necessary.

· Review regulatory guidelines and determine appropriate action.

· Handle incoming and outgoing calls to assist borrowers and clients.

· Performs reviews of loan documents and disclosures needed to evaluate borrower requests.

· Reviews and responds to emails received in processing email proxies as assigned.

· Reviews and processes documents and requests received via hardcopy mail as assigned.

· Reviews and references Servicing, and compliance guidelines as needed to process borrower requests.

· Perform peer reviews of fellow team members to ensure quality of processing.

· Handles other duties as assigned by the Supervisor, Assistant Manager, and/or Manager.

· Additional duties as assigned.

Required Qualifications:

• 1-3 years of mortgage servicing experience is helpful, but not required.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.

· Customer service experience, a plus

• Microsoft Office (Excel, Word, and Outlook)
• Strong communication, interpersonal, and organizational skills
• High math aptitude
• Must be able to work in a very fast-paced environment.
• Possess critical thinking skills.
• High School Diploma

Preferred/Other Qualifications:

• Some college experience is preferred.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.

Physical Demands and Work Environment:

The employee is regularly required to communicate (give/receive information) through multiple methods of communication. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach with hands and arms. The employee may occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. The noise level is usually moderate and typical of an office environment. The employee may be required to use a variety of standard office equipment, including computer keyboards and monitors, phones, printers, etc.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable a qualified individual with a disability to satisfactorily perform the essential functions of the job.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Location:

• Illinois (Required)

Work Location: Remote