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About you
Do you love providing exceptional customer experiences?
Do you want to work remotely for a mission-driven, female-founded, fast-growing company?
Do you want to help change the world by giving women the financial peace and confidence they deserve?
We are looking for an experienced Customer Experience Associate to join our women-led team and be a key player in our organization – not only to grow our business but to grow our impact. We are looking for someone who believes in our mission, has heart, and is comfortable with fast-paced growth.
This role is a top priority in the company. Why? Because everything we do at Dow Janes is for the sake of transforming the lives of our customers. We want them to feel valued, understood, and to trust us from the beginning, so that they can start their journey towards financial transformation feeling supported.
What You'll Do:
1. Tackle the Front Lines of Communication
2. Show Prospective Customers Why We're a Community Worth Joining
3. Troubleshoot and Get Creative
Your KPIs:
Who will you work with?
This department reports to Sabrina, our Senior Manager of Customer Experience. You will work closely with our Customer Experience Lead, and work alongside our growing team of exceptional Customer Experience Associates!
Where will you work?
We work 100% remotely and are scattered around North America from Washington to California, Florida, Texas, Massachusetts and Canada, as well as across the world.
That means you have the flexibility to work from anywhere - home, a coworking location, or remotely from Bali. As long as you have a stable internet connection with the ability to work in the PST timezone - you can take your pick!
This could be for you if:
Diversity, Equity & Inclusion
Dow Janes is an equal opportunity employer and we value diversity at our company. Data shows that diverse teams are more innovative, make better decisions, and lead to greater employee engagement. When hiring, we look for people who will add a new perspective and bring different experiences to our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you do not meet every single qualification, we still encourage you to apply.
What does Dow Janes do and why?
Dow Janes is a company built by women, for women. We’re on a mission to get more money in the hands of more women through financial education. We help women get out of debt, learn to save, and get invested.
Through step-by-step financial education curriculum coaching and community we support women on their financial transformation journey. We currently offer three programs: Million Dollar Year, Wealth Building Accelerator and Intentional Investing.
Dow Janes has grown 10x since it was founded in 2020 and we will grow another 10x over the next five years.
We believe that good things happen when women have money, and we see it happen every single day at Dow Janes.
Do you want to be on the frontlines and interact with these incredible women who are taking action to change their lives?
If you are beyond excited about creating exceptional experiences for our customers, and for enrolling them in their own potential for success, we look forward to talking to you!
Full Time
$80k-106k (estimate)
07/27/2024
08/15/2024
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.