THE COMPANY

OUR VALUES – Dignity , Excellence , Teamwork , Belonging and Growth embody our mission of “Guided by spiritual values, we enrich lives by providing extraordinary senior care.” and serves as the backbone to achieving our success.

Dow Rummel is a non-profit organization located in Sioux Falls, SD and has been the premier life plan community in the area for over 60 years.

THE POSITION

The Operations Manager will play a pivotal role in managing the overall operations of Dow Rummel Village. Specifically, this position will oversee the medical records department and assist the Executive Director of Operations with the organization’s strategic plan, the development and continuation of a robust scorecard and dashboard system, the development and continuation of productivity modeling, the management of data, and metrics. This position will also play a key role in reviewing and updating policy and procedure and deployment to all staff. This position requires strong technical skills, excellent communication, and a passion for working with data and metrics.

THE HOURS : 8am to 5pm Monday – Friday

PAY : Salary-Exempt

THE QUALIFICATIONS

• Bachelor’s degree in business administration, healthcare administration or related field required.

• Previous leadership experience preferred.

• Work experience in software platforms and data analytics.

• Proficient in Microsoft Suite, Adobe, and other software programs.

• Ability to think quickly, analytically, strategically, and accurately.

• Demonstrate initiative, ownership, multitasking, prioritization, and organization skills.

• Must have good interpersonal skills –oral and written communication skills, positive, patient attitude and willingness to work as a member of a team to accomplish assigned tasks.

THE RESPONSIBILITIES

• Adhere to and model the way in all leadership competencies at Dow Rummel, including but not limited to:

  • Ensures Accountability: Holding self and others accountable to meet commitments

  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

  • Manages Conflict: Handling conflict situations effectively, with a minimum of noise

  • Courage: Stepping up to address difficult issues, saying what needs to be said

  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions

  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives

  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

  • Drives Results: Consistently achieving results, even under touch circumstances

• Develop and maintain standard policy and procedure to ensure compliance.

• Develop and manage the monthly scorecard for data monitoring and leadership review.

• Develop and analyze productivity models for various positions.

• Obtain monthly metric data, input in reporting software, and review for trends and discrepancies.

• Complete data collection and analysis to determine quality improvement opportunities related to the key performance indicators for the organization.

• Perform data analysis projects and evaluate quality improvement opportunities to assist leadership in appropriate action planning.

• Research and analyze current software applications and determine ways to streamline and increase efficiencies.

• Assist in streamlining various forms and tracking mechanisms across the organization.

• Assist with contract review and tracking.

• Ensures education for all staff on all operational elements, including but not limited to, strategic plan goals, data monitoring, scorecard and dashboard interpretation, and policy and procedure compliance.

• Oversee rental properties and manage contracts, rent increases, and tenant inquiries.

• Oversee and manage the Medical Records department.

• Assists in day-to-day activities of the medical records department and serves as a back-up.

• Oversee schedules for department work hours (including vacation and holiday schedules), personnel, work assignments, etc.

• Responsible for creating and monitoring department budgets.

• Develop software training guides as needed.

• Provides exceptional customer service to residents, family, staff, and external relations.

• Assist with other operational duties as needed.

KEY RELATIONS

• Executive Leadership Team

• Directors and Managers

• Employees

• Residents

• Families

• Rental Tenants

• Outside Partners

SUPERVISION

This position supervises the Medical Records Coordinator.

PAY, BENEFITS, AND PERKS:

• Excellent Pay Based on Experience

• A set schedule with no weekends will allow for time away from work to spend with friends and family

• Top Health, Dental and Vision insurance and providers for Full-Time Employees

• Front loaded PTO

• Accrue Paid Time Off (PTO) immediately

• Benefits start 1st of the month following employment

• 6 Observed Holidays

• Tuition/education reimbursement per calendar year for approved program of study

• 403(b) Retirement plan with dollar for dollar up to 4% company-matched contributions for anyone employed at Dow Rummel

• Fun with contests and prizes

• An employee engagement committee that is a voice for all employees, to support and bring ideas forward to leadership for consideration and implementation to improve and increase our recruitment and retention.

• A supportive environment that values mental health and encourages a healthy work-life balance

• Resources and support for professional development and managing workplace stress