Career Minded Service Advisors who wish to become Warranty Claims Analysts or Customer Service Professionals

At DOWC, we are continuously looking to add qualified individuals to work within our Claims team and join our family. We are searching for professionals who are currently employed as an Automotive Service Advisor in a dealership or repair facility. Technical experience is a plus. You must be career oriented and looking to take your skills to the next level. You will be working in a newly renovated corporate office, assisting our clients via telephone with their warranty needs and/or mechanical breakdowns.

Our team members enjoy a 40-hour work week, an aggressive paid time off plan, full benefit package with matching 401k, a supportive staff and are appreciated for their efforts every minute of every day!

Summary of Duties:

• Review and authorize mechanical claims pertaining to our contract guidelines.
• Utilize AllData and labor guides to obtain labor times for specific mechanical repairs
• Able to communicate with customers effectively by telephone and computer
• Use multiple computer programs to process claims, labor times, and review documents
• Provide roadside assistance and make payments

Qualifications:

• High school diploma or GED preferred. Technical training or a bachelor’s degree a plus
• Hands-on automotive repair or equivalent automotive technical experience helpful
• An understanding of the theory of Automotive Technology, and diagnostics helpful
• Experience in a repair shop or dealership as a service advisor, BDC, service receptionist, technician, service manager, dispatcher or handling roadside assistance helpful.
• Outstanding verbal and written communication skills
• Proficient use of current computer systems such as Microsoft Office
• Ability to handle heavy phone volume
• Possess customer service skills around conflict resolution and negotiation
• Ability to prioritize, meet deadlines, multitask, and always remain professional.
• Strong organizational skills and detail oriented.
• Bilingual (Spanish & English) candidates a plus but not a requirement.

Job Type: Full-time

Pay: $21.12 - $25.43 per hour

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Parsippany, NJ 07054 (Required)

Work Location: In person