42 Lead Front Desk Agent Jobs in Las Vegas, NV
Downtown Grand Las Vegas is Hiring a Lead Front Desk Agent Near Las Vegas, NV
Lead Front Desk Agent
Assist the Front Desk Management team in administrating front desk functions and supervising the staff on a daily basis. Position works with managers and team members to carry out procedures ensuring an efficient check in and out process that maximizes guest satisfaction.
- Display an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting
- Assists in checking in and out of guests
- Attend to guest complaints and requests as necessary
- Provide a warm and sincere greeting and farewell while recognizing guest's and team members appropriately and by name whenever available (Grand Promise)
- Interact and communicate with hotel guests and exemplify the best possible service in a courteous and hospitable manner, having knowledge of the hotel, hotel staff and services including hours of operation, and guestrooms including: location, views, amenities, knowledge of the surrounding area
- Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently
- Handle all guest and team member concerns as necessary communicating issues to Front Desk Management
- Manage a positive work environment that stimulates and motivates team members to promote Guest Service standards, upsells and Grand Inspired
- Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements
- Register and settle guest accounts efficiently while adhering to all service standards
- Complete required paperwork for various department transactions and reports, task lists and input information into all computer systems accurately
- Process all cash transactions by accepting money or credit card and apply correctly following all policies and procedures
- Handles all guest calls to the front desk and dispatches necessary departments to fulfill guest requests
- Responsible of the daily pre-blocking of all guest arrivals according to their requests
- Liaison between front office, housekeeping and front services.
- Minimum one (1) year guest service experience
- High School Diploma or equivalent
- Excellent guest service skills
- Maintain a professional, neat and well-groomed appearance adhering to the Downtown Grand and Department standards
- Ability to maintain manual dexterity to access computer via computer keyboard and operate office equipment
Job Summary
Full Time
$28k-37k (estimate)
06/26/2024
07/14/2024
downtowngrand.com
Las Vegas, NV
200 - 500
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The following is the career advancement route for Lead Front Desk Agent positions, which can be used as a reference in future career path planning. As a Lead Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Front Desk Agent. You can explore the career advancement for a Lead Front Desk Agent below and select your interested title to get hiring information.
