Seeking a Sr. System Testing Analyst for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance.

Work arrangement:

• Hybrid, 3 Days a week onsite, Tuesday, Wednesday, and Thursday
• W2 position; 12 months
• Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.

Summary:

• Writing test plans
• Developing test matrices
• Defects management and reporting
• Customer testing coordination
• Testing status and progress
• Collaborate with team members / management for other area specific needs and tasks.

Top skills:

• IVR (Interactive Voice Response)
• Call center integrations
• Desktop applications
• Strong QA processes.

Preferred knowledge, skills, and abilities:

• WEB
• Mobile app testing
• Agile methodology
• Tools supporting both Agile & Waterfall (Azure, QC, etc.)
• Test automation tools like Selenium
• Mobile app testing tools

Minimum required work experience:

• 7 years of IT experience including experience developing test plans and/or test matrices.

Job/class description:

• Provide service for multiple clients. Make recommendations to clients on how to improve testing activities. Perform quality checks across various IT functions to ensure quality standards, procedures, and methodologies are being followed.
• Perform application testing analysis and lead activities that may include leading the development of test plans, cases, scenarios, and matrices, attending sessions with customers, planning and disbursing projects to team members, completing reports and developing processes.
• Create test cases, execute testing, and document results. Define and analyze quality assurance metrics such as defects, defect counts, test results, and test status. Lead process improvement initiatives related to testing methodologies and techniques. Make recommendations to clients on how to improve operational workflows.
• Provide service for multiple clients, which may include onsite service where needed. Facilitate and lead meetings with customers to understand and resolve technical issues. Mentor and provide guidance to testing staff.

Required knowledge, skills, and abilities:

• Strong analysis skills.
• Skill in testing data creation and manipulation.
• Thorough understanding of data processing terminology, operations, and architecture utilized in debugging application/environmental problems.
• Skill in negotiation and/or Influencing business or technical partners.
• Ability to write complex test cases/scripts. Excellent communication skills.
• Ability to document complex problems and assist in their resolution.
• Ability to understand functional connections between applications.
• Ability to utilize test requirements, specifications, diagrams, logic functions, etc.
• Standard office equipment.
• Effective communication
• String team player mentality
• Able to adopt to fast changing environments / tasks.
• Able to work and support weekends and nights as needed.

Work environment:

• The team consists of 12 people.
• The team supports testing all our call center applications, IVR / VRU testing along with Desktop applications supporting CTI (Computer telephony integration).
• The team also supports WEB testing covering our WEB portals like MHTK, MIM, Employer portals along with the Mobile app for the MHTK application.
• The team tests with a hybrid testing model (Both manual and automation testing).
• The team also supports our business areas with 24x7 production support / validation tasks

Required education/equivalencies:

• Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associate’s degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 11 years without a degree)

Job Type: Contract

Experience level:

• 7 years

Schedule:

• 8 hour shift

Experience:

• IVR (Interactive Voice Response) testing: 7 years (Required)
• Call center integrations: 7 years (Required)
• Desktop applications: 7 years (Required)
• Strong QA processes: 7 years (Required)

Work Location: In person