Description

Reports To: General Manager

Supervises: Operational Department Heads

Job Purpose: The Director of Operations is responsible for overseeing the day to day management of all hotel operations. They will oversee all departments in the food and beverage and rooms division, assisting department managers and staff in each of these departments, strategically planning and efficiently resolving issues.

Job Responsibilities:

1. Ensure service to all guests follows established standards, is consistent, efficient and courteous.
2. Assist in developing annual budget and preparation of departmental action plans.
3. Participate in weekly forecasting and scheduling; operations meetings and daily reviews.
4. Regularly review operating results, guest comments and to take immediate corrective action if required. 
5. Maintain high visibility and positive relationships with associates and guests.
6. Write and submit objectives to be accomplished for the forthcoming quarter prior to the start of that quarter for all departments.
7. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
8. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
9. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
10. Direct the property operations in General Manager’s absence.

 While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Atlanta Marriott NW (managed by Dimension Hospitality) Offers Excellent Benefits and rewards:

• Health Insurance: (Full-Time associates) Benefits are effective the 1st day of the month following the date you complete your enrollment, not to exceed 60 days of employment. 
• Retirement Savings (401k) 
• Paid vacation: Eligibility for this time begins after 90 days of service (you will begin accruing on your first day). 
• Flexible Sick Days: We offer flexible sick time which means you may use the time as personal time. Eligibility for this time begins after 90 days of service (you will begin accruing on your first day).
• We offer free meals to our associates. Also, you are eligible for a 20% meal discount at Marriott Restaurants.
• Hotel room discount at Marriott International. In addition, hotel room discounts at Dimension Hospitality-managed hotels.
• Tuition reimbursement
• Room for growth! 
• And much more!

Job Skills:

1. Strong organizational, written and verbal skills required. Must be able to present information in front of large groups of people.
2. Strong leadership, high customer service and relationship building skills are required. 
3. Microsoft Suite experience required to include: Outlook, Word, Excel, PowerPoint, Teams, SharePoint, etc. 
4. Experience working with property management systems (PMS) required. Experience with multiple brands is preferred. 

Requirements

Education 

• Must have a bachelor’s degree. Hotel Management or Business Admin degree preferred. 

Experience

• A minimum of 5 years of experience in hotel management is required. A minimum of 2 years of experience as a hotel department head or Executive Committee is required.