Company Overview: 

Since 1966, DR Storage Systems has been a leader in providing material handling systems and storage handling solutions. As Storage and Handling System experts, DR Storage offers an array of solutions for Lean Manufacturing applications and operations (including state-of-the-art Components and Systems which help end-users save space, reinforce safety and ergonomics, reduce handling, improve inventory accuracy, and increase line productivity), experienced Installation and Service, and Turn-key Project Management. The company joined the WF Whelan Logistics family in November 2020 and has its main office in Canton, Michigan.

Position Summary:

As a key member of the Sales team, the Technical Sales Representative will assist with the selling of complex, scientific and technical products/services. The Technical Sales Representative will serve as a subject matter expert in maintaining extensive knowledge of the products’ parts, functions, and processes and support the close of Sales by providing product/technical information in addressing customers’ pain points/needs. This position has flexibility of being hybrid in Michigan and/or based at our Canton office.

Essential Duties and Responsibilities:

• Prepare and develop technical presentations that describe our products/services to customers
• Explain equipment needs and system requirements with customers and engineers
• Collaborate with Sales teams to understand customer pain points/needs and provide technical sales support
• Generate high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries
• Consult the Sales team for a fresh perspective on business’ message and value proposition for proposals
• Research, develop and modify products to meet customers' technical requirements and needs
• Support customers who have problems with installed products and recommend improved or upgraded materials and machinery
• Solicit and track client feedback and evaluate the data to create new sales and marketing strategies to target customers
• Identify areas for improvement and communicate issues as well as possible solutions to management
• Set and achieve Sales goals and quotas
• Train other members of the Sales team on the technical aspects of product/service offerings

Qualifications:

• Minimum of 5 years of relevant industry experience in Material Handling and Storage Equipment
• Minimum of 3 years of relevant Sales experience in Account Management, Technical Sales, Inside Sales, or a Sales Support role
• Strong technical aptitude, attention to detail, and problem-solving skills
• Ability to effectively communicate complex and technical information/concepts to non-technical customers and prospective leads
• Strong desire to assist and provide a high level of service/support to Sales team and customers
• Possesses strong written & verbal communications with all levels of management, and organizational and interpersonal skills
• Excellent time management, prioritization, and project management skills
• Strong ability to generate respect and trust from staff and external stakeholders (customers and vendors) along with the ability to work collaboratively in team-oriented environment to deliver on Sales goals
• Proficient with Microsoft Office Suite
• Willingness to travel as needed to support Sales