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Client Service Manager
Dragonfly Pond Works Washington, DC
Apply
$90k-117k (estimate)
Full Time 6 Days Ago
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Dragonfly Pond Works is Hiring a Client Service Manager Near Washington, DC

Dragonfly Pond Works is a leading environmental service company specializing in stormwater management. Since 2006, Dragonfly has provided routine maintenance and repairs on stormwater devices, lakes, ponds, wetlands, and underground facilities. We are proud to have a very respectful work environment and expect all our employees to adhere to the same standard throughout the organization.
The core purpose of this position is to drive sales and revenue growth through nurturing relationships within the assigned region. This role functions as a technical expert to our clients and requires strong communication and interpersonal skills. This role is integral to the smooth and profitable execution of work performed by Dragonfly Pond Works.
Responsibilities
  • Identifies target clients through a combination of research, mining of company data, and other
    sources.
  • Pursues clients using both phone and email, with the goal of connecting with decision makers.
  • Serves as central and primary point of contact for all inbound client inquiries and requests.
  • Responds to and acknowledges all client inquiries in a prompt and professional manner.
  • Estimates and generates proposals.
  • Recommends and sells additional services to existing accounts and clients.
  • Pursues new leads generated by existing client base, digital campaigns, and tradeshows.
  • Leads, develops, and implements client touch programs to nurture relationships with existing clients, including site meetings, lunch and learns, drop-ins, and other activities.
  • Perform physical duties including but not limited to driving, walking on steep slopes, bending, kneeling, as well as use hands and arms to grasp, handle and reach.
What you need
  • 2 years of client-facing experience in stormwater or aquatic services required.
  • Experience in sales, relationship development and or excellent customer experience desired.
  • College degree, preferred.
  • Proven experience using Microsoft Excel, PowerPoint, and Word.
  • Effective communicator, both written and verbal.
  • Strong interpersonal skills; relationship building, time management, and organizational skills.
  • Ability to manage multiple projects.
  • Passion for problem-solving and working with people.
  • Previous work experience illustrating a strong work ethic, an ability to work well in a team environment, independent thought and critical thinking, business acumen, and an internal motivation to succeed.
  • Ability to lift up to 50 lbs. in a repetitious manner.
  • Must possess a valid driver's license and driver record requirements.
Potential Growth Path
  • Branch Manager
  • Regional Sales Manager
Benefits:
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
We are proudly an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Summary

JOB TYPE

Full Time

SALARY

$90k-117k (estimate)

POST DATE

06/21/2024

EXPIRATION DATE

07/10/2024

WEBSITE

dragonflypondworks.com

HEADQUARTERS

APEX, NC

SIZE

25 - 50

FOUNDED

2006

CEO

MICKAEL M RIBAULT

REVENUE

<$5M

INDUSTRY

Business Services

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The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Manager job description and responsibilities

Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.

02/12/2022: Kingsport, TN

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

01/27/2022: Knoxville, TN

Client service managers oversee the hiring, orienting, and training of staff for the department.

03/15/2022: Chicago, IL

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

03/18/2022: Monterey, CA

An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.

01/19/2022: Pascagoula, MS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Manager jobs

The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.

03/17/2022: Trenton, NJ

Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.

01/21/2022: Washington, DC

Build a strong commitment and resolve to deliver exceptional customer service.

02/15/2022: Grand Forks, ND

Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.

02/02/2022: Bangor, ME

Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.

01/28/2022: Fresno, CA

Step 3: View the best colleges and universities for Client Service Manager.

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